AR & Collections Specialist

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

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IdeaTek

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 B2B

Telecommunications • B2B

IdeaTek is a telecommunications company specializing in fiber-delivered internet solutions. With an entirely fiber-based network, they provide ultra-fast and reliable internet services to communities in central and south Kansas. Celebrated for their customer service, which is available 24/7, IdeaTek aims to bring progressive technology to its users, ensuring high-speed connectivity and various telecommunication options such as VoIP and eFax.

📋 Description

• Manage collection activity for past-due accounts through outbound calls, customer communications, payment arrangements, and other collection efforts • Serve as an escalation point for complex billing questions and explain invoices, payments, promotions, discounts, and account balances • Identify opportunities to retain customers while resolving billing and payment concerns • Manage delinquent accounts through payment arrangements, service suspension, bad debt review, write-offs, and coordination with external collection partners • Support accounts receivable activities, including posting payments and monitoring AR reports • Serve as a resource for accounts receivable and billing systems, troubleshooting issues and supporting reporting needs • Identify and implement process and technology improvements across AR and collections • Document processes and develop standard operating procedures • Support audits, government compliance reporting, and Accounting initiatives through data gathering, analysis, and cross-functional collaboration

🎯 Requirements

• 2+ years of experience in collections, accounts receivable, accounting, billing, or a related role • Proficiency with Microsoft Office and/or Google Workspace programs • Strong technical aptitude and ability to quickly learn billing, accounting, and customer management systems • Experience working directly with customers to resolve billing, payment, collections, or account-related concerns • Ability to navigate sensitive or complex customer conversations with empathy and professionalism • Strong analytical and critical-thinking skills • Ability to research account discrepancies and determine appropriate solutions • Excellent written and verbal communication skills • Strong organizational skills and ability to manage high volume and competing priorities • Preferred: Associate degree or higher in Accounting, Finance, or Business • Preferred: Experience with billing platforms • Preferred: Experience in telecommunications, technology, or subscription-based services • Preferred: Experience implementing technology and automation solutions for accounting or collections • Not eligible for Visa sponsorship • Not eligible for relocation

🏖️ Benefits

• Competitive pay + bonus potential • Medical, dental, vision, and life insurance • 401(k) with match • Free coaching/counseling for employees & families • Free internet service (if available in your area) or internet reimbursement • Tuition reimbursement for personal and professional growth • Community engagement opportunities