Customer Support Consultant – Hematology

🕒 October 6

🦞 Maine – Remote

🦞 Maine – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Answer inbound phone calls regarding in-house diagnostic analyzers such as ProCyte and LaserCyte • Troubleshoot hardware technical problems and software integration issues • Assist with equipment installations and shutdowns • Provide proactive education on maintenance, workflows, and preparation of Hematology samples • Track case notes appropriately • Navigate varied customer inquiries and provide solutions using documentation and programs • Support veterinarians, veterinary technicians, and animal healthcare diagnostic professionals

🎯 Requirements

• Associate’s or Bachelor's degree in a computer-related discipline or scientific (Biology/Hematology/etc) discipline is preferred or equivalent combination of education and experience • Strong computer and technical skills, with the aptitude to learn applicable software and hardware • Ability to provide extraordinary customer service • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful • Superb listening and communication (verbal and written) skills • Strong interpersonal skills with the ability to establish rapport quickly • Ability to be on the phone for 8 hours a day • Ability to work days, evenings until 9 pm, and weekends on a rotating basis • On-call availability may be required • Reliable and dependable attendance is essential

🏖️ Benefits

• Shift-differential pay offered for later shifts • Opportunity for annual cash bonus • Health / Dental / Vision Benefits Day-One • 5% matching 401k • Financial support • Pet insurance • Mental health resources • Volunteer paid days off • Employee stock program • Foundation donation matching • Competitive compensation, incentives, and benefits