Supervisor, Social & Community Service

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $104k - $137.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IEHP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Grant on 2021-02

Insurance • Consulting • Logistics

IEHP is a health plan dedicated to serving low-income individuals and families in Riverside and San Bernardino counties. They offer a variety of programs including Medi-Cal, DualChoice, and Covered California, providing healthcare coverage for residents who may not otherwise have access to necessary medical services. With a focus on holistic health and community wellness, IEHP partners with local doctors and facilities to ensure comprehensive care for their members, supporting them with resources in mental health, fitness classes, and wellness education.

📋 Description

• Supervise, coordinate, and support implementation of Social and Community Services Programs • Build a high-performing team • Manage a team and help break down barriers for Members • Support development of new workflows and job aids • Facilitate coaching and provide recommendations for improving performance • Track and report on operational processes and productivity • Prepare reports and documents for leadership • Attend and/or facilitate regular meetings • Work a flexible schedule including evenings and weekends when needed • Incorporate IEHP Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation • Develop relationships with community-based organizations and leaders • Drive new initiatives and achieve direct business outcomes

🎯 Requirements

• At least three (3) years of experience in one or more of the following: Supervision/Management, Managed Care/IPA/Clinic Setting, Delivering Presentations/Trainings to varied audiences • Experience working with State Health Programs (Medi-Cal/Medicare), Case Coordination, Community Health Work/Promotora Programs, Community Outreach, Behavioral Health/Substance Use Disorder Program, Case Management, acute care • Experience leading a team and operations with accountability for outcomes • Master’s degree in Social Work from an accredited institution required • Possession of an active, unrestricted, and unencumbered Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences required • Knowledge and thorough understanding of Medicare, MediCal, HEDIS, MCAS, DHCS and NCQA • Knowledge of surrounding social determinants of health • Knowledge of community resources within the SB/RIV counties • Knowledge of health care services and CHW role and necessary skillsets • Understanding and sensitivity to multi-cultural communities and awareness of the impact of unmitigated bias and judgment • Knowledge of services for Members experiencing homelessness, serious mental illness, substance use disorders, domestic violence, and acute medical health needs • Knowledge of whole person health and the effect of social deprivation • Bilingual in one of IEHP threshold languages is highly desirable: English, Spanish, Chinese & Vietnamese • Excellent verbal, communication and interpersonal skills • Relationship skills including empathy, motivational interviewing, coaching, social support, and conflict management • Computer skills including typing, data entry, email, Word, Excel, Outlook, and PowerPoint • Ability to balance multiple projects, follow ethical and legal rules, identify mandatory reporting situations, and demonstrate planning, organization, time management, and critical thinking • Strong analytical skills, quantitative goal-setting, data interpretation, leadership, agility, and collaboration skills • Skilled in evidence-based communication such as Motivational Interviewing or similar empathy-based communication strategies • Ability to organize and prioritize workload, work under pressure, problem solve, recall information accurately, pay close attention to detail, and work independently with minimal supervision • Ability to engage team members in settings including by phone, at Members’ homes, in the community, and other settings • Ability to develop relationships with community-based organizations and leaders, including faith-based communities • Ability to develop effective relationships with team members while working primarily in the field • Ability to drive new initiatives and achieve direct business outcomes

🏖️ Benefits

• Competitive salary • State of the art fitness center on-site • Medical Insurance with Dental and Vision • Life, short-term, and long-term disability options • Career advancement opportunities and professional development • Wellness programs that promote a healthy work-life balance • Flexible Spending Account – Health Care/Childcare • CalPERS retirement • 457(b) option with a contribution match • Paid life insurance for employees • Pet care insurance