Customer Solutions Specialist

🔥 0 minutes ago

🐻 Alaska, California, +4 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌾 North Dakota – Remote 🦬 Wyoming – Remote

💵 $35.1k - $52.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Deliver exceptional customer experiences by proactively building rapport driven by both business and personal needs • Speak to IGS sustainability initiatives and the value of green energy • Effectively educate on all IGS residential commodity and warranty markets along with associated products and services while driving sales and retention • Conduct proactive consultative analysis to identify and act upon opportunities to support various lines of business through up-sell and cross-sell conversations • Achieve all customer experience, retention, and sales standards set for the department • Offer customized solutions and product education to customers while following established departmental goals, policies, and procedures • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries • Assist customers with setting up new service, processing payments, and arranging payment plans • Handle sensitive customer information • Provide follow up on customer inquiries to ensure resolution satisfies customer and meets internal expectations • Complete additional duties and responsibilities as assigned

🎯 Requirements

• High school diploma or equivalent • 2 years’ experience in a customer facing environment preferred • Strong interpersonal, verbal, and written communication skills • Excellent customer experience and conversational skills • Ability to identify and overcome customer objections • Ability to multitask effectively and adhere to a weekly set schedule • Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

🏖️ Benefits

• Comprehensive coverage including medical (plus free telehealth) • Dental • Vision • Employer health savings account contributions • Robust support through Headspace and free mental healthcare visits for you and your dependents • Extensive assistance with Maven • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • Strong financial foundation with a 401(k) plan • Company match • Access to financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • A wide range of additional perks