Customer Solutions Specialist

🕒 July 29

🇺🇸 United States – Remote

💵 $35.1k - $52.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Build customer connections through IGS Energy’s sustainability journey • Educate customers on products, services, and green energy • Deliver exceptional customer experiences by building rapport around customers’ business and personal needs • Educate customers on residential commodity and warranty markets and associated products and services • Drive sales and retention through product education • Conduct consultative analysis to identify upsell and cross-sell opportunities • Achieve customer experience, retention, and sales standards • Navigate systems, procedures, and resources to resolve customer inquiries accurately and promptly • Set up new service, process payments, and arrange payment plans • Handle sensitive customer information • Follow up on inquiries to ensure satisfactory resolution • Complete additional assigned duties

🎯 Requirements

• High school diploma or equivalent • 2 years’ experience in a customer facing environment preferred • Applicants must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available • Strong interpersonal, verbal, and written communication skills • Results oriented • Excellent customer experience and conversational skills • Ability to identify and overcome customer objections • Ability to multitask effectively and adhere to a weekly set schedule • Genuine desire to grow and learn; receptive to feedback • Ability to contribute positively to a team-oriented work environment • Basic knowledge of Windows, MS Office Suite, and Internet Explorer • Flexibility to work Monday–Friday 11:00am–8:00pm and rotating Saturdays 8:00am–5:00pm

🏖️ Benefits

• Annual incentive plan based on company performance • Team or individual incentives • Medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks