Manager, Customer Care – Sales Enablement

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $81.3k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Translate business strategy, customer experience goals, and operational priorities into learning, quality, knowledge management, and readiness initiatives • Provide senior leadership for the Learning & Development and Quality Assurance functions • Lead and develop managers, supervisors, and team leads responsible for training, curriculum development, quality monitoring, and coaching • Establish functional goals, performance expectations, workforce planning, and development strategies • Build leadership capability through coaching, mentoring, succession planning, and talent development • Design and deliver training to improve employee performance and accelerate time-to-proficiency • Identify skill gaps and development opportunities using quality reviews, performance trends, and leadership feedback • Own the Customer Care and Sales Quality Assurance program • Identify customer experience and operational performance trends and convert findings into coaching, training, and process improvements • Own the structure, governance, and ongoing improvement of Customer Care and Sales knowledge resources • Develop communication, training, and support plans for new products, offers, processes, systems, and policies • Track the effectiveness of onboarding, training, quality, and knowledge initiatives and recommend improvements based on data • Demonstrate the impact of enablement efforts on business performance

🎯 Requirements

• Bachelor's degree in business, marketing, or related area • 7–9 years in enablement, learning, customer success, organizational effectiveness, or related areas • Experience partnering with leaders to improve organizational and employee performance • Experience leading training, quality, onboarding, or knowledge management programs • Experience leading leaders within learning, training, quality assurance, customer experience, enablement, or operational excellence functions • Demonstrated success building and scaling high-performing teams through leadership development, coaching, and performance management • Experience managing multiple functions or departments and aligning priorities to broader business objectives • Ability to connect business strategy to frontline execution • Ability to identify root causes of performance issues • Expertise in building practical solutions that improve results • Strong learning and development capabilities • Experience designing and implementing enablement programs • Excellent communication, facilitation, stakeholder management, project management, and change management abilities • Proficiency with CRMs such as Salesforce or HubSpot, learning management systems, and performance reporting tools • Must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available

🏖️ Benefits

• Comprehensive medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace mental wellbeing support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Paid time off for volunteering • Additional employee perks