Residential Solar Operations Specialist

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $45.9k - $73.4k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Handle customer billing and customer support via phone, email, and the in-house ticketing system • Perform data analysis and reporting • Facilitate operational issues with the internal Residential Solar team and EPCs • Support the customer value proposition • Work within IGS’s proprietary technology platform • Manage documents and contracts • Collaborate with IGS Sales and Installation partners • Partner with billing and collections, IT, finance and accounting, legal and regulatory, and marketing teams • Respond to internal customer service teams and resolve escalated customer concerns and inquiries • Complete process improvement, market research, and consumer compliance projects • Develop and use user guides and job aids for daily tasks and cross-training • Review and audit completed work for accuracy, make corrections, and report status to management • Accomplish team goals and help shape IGS Solar into a world-class solar company • Perform other responsibilities and projects as assigned

🎯 Requirements

• 1-3 years previous customer service experience • Energy experience is a plus • Basic skills in Microsoft Office applications including Outlook, PowerPoint, Word, Visio, and SharePoint • Basic Microsoft Excel, PowerPoint, and Word skills • Ability to learn new technology platforms, IT applications, and business processes • Ability to adapt, evolve, and thrive in an ever-changing environment • Exceptional organizational and document management skills with acute attention to detail • Strong analytical skills • Applicants must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available • Bilingual Spanish is preferred

🏖️ Benefits

• Annual incentive plan based on company performance • Medical coverage plus free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks