Operations Coordinator

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌵 Arizona, Colorado, +15 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CharterUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📦 Logistics

✈️ Travel

🚗 Transport

💰 $60M Series A on 2022-10

Logistics • Travel • Transport

CharterUP is a private shuttle service that provides organized transportation solutions for a variety of groups and events. The company caters to a wide range of clients, including nonprofits, corporations, universities, and government agencies, offering services such as employee shuttles, campus transportation, and emergency transport. With a mission to deliver a safe and transparent group travel experience, CharterUP operates through a marketplace model, allowing customers to easily book and manage shuttles across numerous cities nationwide, supported by a vast network of bus operators.

📋 Description

• Audit upcoming trips for complete and accurate details before service • Respond to phone calls and emails from transportation providers • Source, negotiate, and secure last-minute transportation providers • Coordinate scheduling conflicts, trip changes, cancellations, and service disruptions • Escalate complex operational issues and ensure timely follow-up and resolution • Partner with L&CS, Sales, and Operations teams to resolve customer and provider issues • Monitor active trips and communicate delays, provider changes, and operational challenges • Document provider communications, trip updates, and resolutions in internal systems • Prepare weekly operational reports and update Regional Leads on provider performance and recurring issues • Follow operational procedures and service-level expectations while identifying workflow improvements

🎯 Requirements

• 2+ years of customer service or logistics coordination experience • Experience in transportation, hospitality, or similar industries is a plus • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to remain calm and professional in fast-paced or high-pressure situations • Strong organizational skills and ability to multitask effectively • Customer-focused mindset with commitment to exceptional service • Willingness to adapt to changing priorities and learn new systems or processes • Flexible availability to work nights and weekends • U.S.-based candidates must reside in one of the approved hiring states

🏖️ Benefits

• Remote-first work model • Medical, dental, and vision insurance • Mental health support • Virtual care • Gym discounts • Family-building benefits • 100% of employee health insurance premiums covered in the U.S. • 15 PTO days, increasing to 20 after 2 years, plus 8 paid holidays in the U.S. • Company-paid life, short-term, and long-term disability insurance where available • Referral bonuses • Long-term financial planning support • 401(k) plan in the U.S. • Region-specific savings programs internationally where applicable • Choice of Mac or PC, plus monitor, keyboard, and mouse