Operations Manager

🕒 September 1

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester, with a mission of growing value through loyalty. The company specializes in transforming complex customer data into actionable insights and employs composable technology, human-guided AI, and strategic services to enable loyalty outcomes across various sectors including retail, travel and hospitality, financial services, entertainment, QSR, and telecom. Its Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.

📋 Description

• Manage daily operational logistics of the intra-Kobie team respective to the assigned client • Evaluate organizational procedure efficiency and apply improvements • Work with client services and technology teams to implement and track client requirements • Maintain effective relationships with affiliate client organizations and Kobie team members • Coordinate with external partners and vendors to optimize program delivery and third-party service integration • Establish and maintain operational processes and procedures for efficient project/objective delivery • Identify and implement automation and optimization opportunities • Address operational challenges and resolve issues to minimize customer-experience impact • Support creation and execution of client programs • Aid program, client, and intra-team logistics • Support strategic vision and programming sustainability • Lead program support, including facilitation, discussions, and delivery of results • Build program initiatives to increase impact through results, growth, and additional revenue • Serve as point of contact for clients, internal client teams, and other stakeholders • Develop and implement strategic plans for loyalty rewards programs • Monitor program metrics and KPIs to identify trends and improvement opportunities • Oversee end-to-end execution of rewards programs and deliverables • Contribute to organizational strategic planning and operational efficiency improvements • Interact regularly with clients, internal client support, IT Engineering, and other professionals

🎯 Requirements

• Operations experience a plus • Strong organizational and management skills • Excellent communication skills – written and verbal • Problem solving skills • High level of curiosity • Ability to prioritize and manage in a constantly changing environment • Ability to think strategically and help create the vision for the client • Intra-Team coordination and leadership skills • Commitment to the mission, Kobie values, and goals of the client • Experience with workflow management tools/project tracking software preferred • MS Office Suite • Enterprise application management experience • Ability and willingness to travel as needed

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being • Flexible work environment and remote work • Periodic travel to support business objectives, team collaboration, customer engagements, training, and company events