Pre-Access Central Scheduler, Bilingual

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments • Complete administrative work associated with scheduling appointments • Transcribe external physician orders • Handle high call volumes for multiple locations and departments • Use multiple systems to perform scheduling functions • Resolve technical issues independently with minimal assistance • Provide patients with preparation and location information • Collect and accurately input patient data • Validate patient insurance and explain benefits as needed • Manage phone calls, including answering, transferring, and conferencing between multiple parties • Mentor new hires as needed • Promote Intermountain Health’s mission, vision, and values and follow service behavior standards • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent OR four years of revenue cycle experience • Minimum of two years of revenue cycle experience and/or two years of contact center experience • Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS) • Fluent in multiple languages • Customer service etiquette • Basic medical insurance knowledge • Intermediate computer operating knowledge • Multi-channel phone experience • Typing speed of 30+ WPM • Active listening • Reading comprehension • Critical thinking • Active learning • Complex problem solving • Ability to see and read information, labels, monitors, equipment, and supplies • Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately • Manual dexterity to manipulate complex and delicate equipment • Frequent computer, phone, and cable setup and use

🏖️ Benefits

• Generous benefits package covering programs for wellness and living healthy, happy, secure, connected, and engaged • PEAK program with up-front tuition coverage paid directly to the academic institution • 100+ learning options through PEAK, including undergraduate studies, high school diplomas, and professional skills and certificates • PEAK eligibility starting on day 1 of employment • Company equipment use for remote work (referenced in remote work expectations)