Technical Support, Guest Experience Specialist

🕒 August 15

🇬🇧 United Kingdom – Remote

💵 £30k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Immersive Gamebox

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎮 Gaming

🥽 AR/VR

👥 B2C

Gaming • AR/VR • B2C

Immersive Gamebox is a location-based entertainment company operating physical Gamebox venues worldwide that deliver immersive, interactive, mixed-reality games and timed multiplayer experiences for groups, families, events and parties. Their portfolio includes themed experiences and escape-room style games—many tied to licensed IPs (e. g. , Batman, Ghostbusters, Angry Birds, PAW Patrol, Squid Game)—that combine digital environments with physical movement using lightweight high-tech caps and room-scale interaction. They sell tickets, membership passes, birthday and corporate event bookings, and operate in multiple countries via franchises and direct venues; the company emphasizes accessibility for all ages and social, team-based play.

📋 Description

• Lead first-line proactive support for technical and operational queries from venues • Handle inbound customer communications • Prioritise queries according to importance and impact to venues and guests • Follow troubleshooting procedures and use a knowledge base of solutions to resolve tickets • Meet targets for inbound communication response times, resolution times, and customer satisfaction • Help guests with FAQs and bookings while promoting the experience • Complete additional operational tasks with appropriate training

🎯 Requirements

• 2+ years of experience as a support agent or specialist in hospitality or entertainment • Hands-on support style and customer-centric approach • Experience with technical and/or operational support or troubleshooting • Experience within guest experiences • Flexible availability required • 40 hours per week • Successful completion of a 90-day probationary period for continued employment

🏖️ Benefits

• Paid vacation and holidays • Mental health support through our Employee Assistance Program • Employee discounts through LifeMart • Fast paced, high energy work culture