AR Supervisor

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

🦅 H1B Visa Sponsor

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Logo of Impact Advisors

Impact Advisors

501 - 1000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Manage a group of nearshore AR representatives and drive cash collections for a provider system • Serve as a frontline leadership partner to AR Managers and Directors, supporting team performance and client outcomes • Manage 10–15 AR representatives in a nearshore location • Partner with US- and Mexico-based leadership teams on workforce development, operational consistency, and scalable delivery models • Travel regularly to Mexico, including extended stays of up to three weeks every other month • Monitor AR performance metrics including cash collections, aged AR, denial rates, productivity, quality scores, accounts worked, and payer-specific trends • Escalate and resolve payer issues, payment delays, contract discrepancies, authorization concerns, and systemic billing barriers • Conduct account audits and quality reviews • Oversee high-dollar and high-priority accounts • Review complex claims requiring supervisor intervention and support claim resolution while incorporating representative training • Develop and execute workforce planning strategies, including onboarding, training, and capacity management • Lead, coach, and evaluate AR Representatives • Partner with a local nearshore leader to build expertise in US healthcare and AR • Conduct regular 1:1 meetings, team huddles, and performance discussions • Support disciplinary action or escalation as needed • Establish and monitor operational performance metrics and identify process improvements • Collaborate with AR Managers, Directors, and Client Delivery leadership • Foster alignment between US-based and nearshore teams through communication, knowledge sharing, process adoption, and accountability • Participate in leadership and operational meetings as needed

🎯 Requirements

• 3+ years of experience in healthcare Accounts Receivable, including follow-up, denials, and appeals • At least 1–2 years of AR team lead or supervisor experience • Strong understanding of revenue cycle processes, billing workflows, and payer behavior • Proficiency with EHR and billing systems, Microsoft Excel, and workflow reporting tools • Excellent communication, time management, and organizational skills • Ability and willingness to travel to Mexico for extended periods, including approximately three weeks every other month • Opportunity and ability to expatriate to Mexico for one year • Hands-on AR experience with California payers and billing standards preferred • Experience supporting large, multi-facility health systems preferred • Bilingual (English/Spanish) preferred • Experience in complex denial management environments preferred • Experience supporting and leading teams within a nearshore or offshore delivery model preferred • Experience scaling nearshore operations, including workforce planning, process standardization, and performance management across distributed teams preferred

🏖️ Benefits

• Annual performance bonus may be available for salaried positions • Additional benefits and perks may be available, depending on the position and employment terms • Caring, fun, honest, and autonomous work environment • Diversity and inclusion environment where employees feel valued and empowered

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