Engagement Manager – Application Managed Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Impact Advisors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Serve as the primary point of contact for clients throughout the engagement lifecycle • Build and maintain long-term client relationships as a trusted advisor and strategic partner • Monitor client satisfaction, address concerns, and identify service improvement and account growth opportunities • Conduct client status updates, performance reviews, and strategic planning sessions • Oversee delivery of client engagements on time, within scope, and within budget • Define and manage project scope, objectives, timelines, and deliverables • Lead project kickoff meetings and establish stakeholder roles and expectations • Monitor project progress and manage scope, schedule, and budget changes through formal change control • Ensure adherence to contracts, SLAs, and quality standards • Collaborate with sales, legal, and finance teams on client contracts, SOWs, and service agreements • Track budgets, forecasts, invoicing, and profitability; identify and mitigate financial risks • Provide financial and status reports to internal stakeholders and leadership • Lead cross-functional teams of project managers, consultants, and technical specialists • Assign resources, manage workloads, and resolve conflicts • Collaborate with leaders on position management and recruitment • Coach, mentor, and provide performance feedback to team members • Ensure team members have the skills, training, and support needed to succeed • Promote a client-first mindset, proactive problem-solving, and innovation

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field • 5+ years of experience in client engagement, project management, or account management, preferably within professional services, consulting, or managed service environments • Proven experience managing complex client relationships and delivering large-scale projects or engagements • Strong client-facing and relationship-building skills • Excellent project management skills and ability to manage multiple engagements and competing priorities • Knowledge of project management methodologies such as Agile, Scrum, and Waterfall • Experience with project management tools such as Microsoft Project, Jira, and Trello • Strong financial acumen, including project budgets, forecasts, and profitability • Exceptional communication and negotiation skills • Experience with contract management and negotiation of SOWs and service agreements • Strong leadership and team management skills • Master’s degree preferred

🏖️ Benefits

• Annual performance bonus may be available for salaried positions • Additional benefits and perks may be available depending on the position and employment terms • Caring, fun, honest, and autonomous work environment • Diversity and inclusion environment where employees feel valued and empowered