Service Director – Application Managed Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Impact Advisors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Develop the strategy, oversight, and management of EHR application support service delivery • Oversee end-to-end IT service delivery to clients, ensuring SLAs, OLAs, and KPIs are met or exceeded • Work with engagement leaders to understand client reporting requirements • Monitor and audit processes for compliance with internal and external standards • Direct development and maintenance of internal and client-facing reports • Report service delivery trends to AMS leaders and managers • Participate in onboarding new clients and advise on ITIL and workflow best practices • Lead or collaborate on new service offerings as they integrate with service delivery management • Develop and operate a quality management framework across multiple clients • Conduct root cause analysis for major incidents and recurring issues, driving corrective and preventive actions • Lead continuous service improvement initiatives • Gather client feedback to identify improvement opportunities • Drive adoption of technology, automation, and best practices to improve service efficiency • Support engagement leaders in regular client service review meetings • Communicate service status, incidents, and planned changes • Prepare and present service performance reports covering trends, risks, and opportunities • Manage client expectations and align service delivery with business objectives • Lead and mentor engagement leaders and service delivery professionals • Collaborate with business development and engagement leaders on service expansion and upselling opportunities • Coordinate with external vendors and partners • Promote a customer-first mindset and service excellence

🎯 Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field • 7+ years of experience in IT Service Management or Service Delivery • Preferably experience within a Managed Service Provider or IT outsourcing environment • Proven experience managing client relationships and delivering IT services aligned with ITIL best practices for large organizations • Strong knowledge of ITIL frameworks; ITIL 4 certification preferred • Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar • Strong technology and platform integration skills, including AI, chatbots, automation tools, and Microsoft Copilot • Strong reporting skills using Power BI or similar business intelligence tools • Excellent problem-solving, analytical, and decision-making skills • Exceptional communication and interpersonal skills • Ability to manage client relationships and lead cross-functional teams • Strong project management skills and ability to handle multiple priorities and deadlines • Experience with quality management frameworks such as ISO 9001 • Experience with process improvement methodologies such as Lean Six Sigma

🏖️ Benefits

• Annual performance bonus may be available for salaried positions • Additional benefits and perks may also be available, depending on the position and employment terms • Professional development opportunities • Supportive, inclusive culture • Caring, fun, honest, and autonomous work environment • Diversity and inclusion initiatives