Referral Support Advocate – Temp

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Manage Concierge Referrals and select high-quality providers based on members’ needs • Understand members’ preferences and find and present high-quality providers • Work with the scheduling team to arrange appointments on members’ behalf • Support members throughout their healthcare journeys • Balance velocity and quality performance targets while delivering excellent member service • Meet or exceed service level agreements and quality standards • Gather accurate provider-office information, including availability, insurance contracts, and conditions treated • Assist the Records Team in collecting records for new providers • Collaborate with Member Care Advocates, Records, Clinical, Quality, and Training teams • Drive continuous process and customer-experience improvement • Connect members with appropriate departments for additional benefits • Participate in onboarding, training, team meetings, and goal setting

🎯 Requirements

• Great verbal communication skills • Great written communication skills • Confidence asking questions and seeking help • Attention to detail • Accurate data collection and entry • Adaptability to process changes in fast-paced and ambiguous environments • Comfort performing internet searches • Ability to troubleshoot basic technical issues • Proficiency with common office software, including Google Apps and CRM systems • Strong organizational skills • Full-time contract position • Must be based in the United States

🏖️ Benefits

• Internal learning and training • Team lunches, shadowing, and team outings • Access to Included Health member benefits and connection to appropriate departments