Customer Onboarding Specialist – Associate

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Lead complex onboarding initiatives for employer group customers, including new business and renewals • Own the end-to-end implementation process from intake to post-launch support • Act as the primary point of contact for clients, producers, TPAs, and internal teams during onboarding • Configure rates, benefit plan designs, commission structures, and eligibility rules in internal administration platforms • Collaborate with Underwriting, Compliance, Legal, Product, and Technology teams to meet regulatory and operational standards • Schedule and lead onboarding meetings, kickoff calls, and stakeholder reviews • Monitor system performance and troubleshoot issues during onboarding and beyond • Support system testing, documentation, and training for platform releases and enhancements • Contribute to process improvement efforts and streamline implementation workflows • Serve as a subject matter expert for group onboarding within the insurance vertical • Provide mentorship and informal guidance to junior onboarding specialists • Perform additional duties and special projects as assigned

🎯 Requirements

• 2+ years of experience in insurance operations, customer onboarding, or implementation roles • Proven experience managing B2B client relationships • Deep understanding of insurance product setup, enrollment, and eligibility processes • Excellent communication and strong time management skills with demonstrated ability to manage multiple complex onboarding projects • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with policy admin systems or CRM tools preferred • High attention to detail, analytical mindset, and ability to work independently in a remote environment • Internal Candidates must have working knowledge of OnePack Plan and the PetPortal • Experience working with third-party administrators, payroll platforms, or benefit enrollment systems preferred • Familiarity with pet insurance or voluntary employee benefits is a plus • Experience with software testing and UAT processes preferred • Ability to influence cross-functional stakeholders and lead meetings with clients and executives

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)