Core ISA Account Client Experience Partner

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InformData

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

📋 Compliance

🔒 Cybersecurity

B2B • Compliance • Cybersecurity

InformData is a data and screening company that provides fast, reliable screening data, identity verification, and continuous monitoring to help organizations reduce risk and build trust at scale. Their offerings include one-time searches (Screen) that deliver verified people data and continuous monitoring (Monitor) that sends real-time alerts to surface emerging risk. InformData sources and verifies records from authoritative primary sources—covering identity confirmation, criminal history, driving activity, regulatory actions, and credential verification—supporting use cases such as background screening for CRAs, digital identity validation, onboarding, ongoing workforce risk monitoring, and tools to detect insider cyber risk.

📋 Description

• Serve as the primary point of contact for inbound client inquiries through phone, email, and ticketing systems • Answer and resolve inbound calls while providing accurate information and a positive client experience • Monitor and manage the Core/ISA ticket queue and resolve tickets within SLAs and documented workflows • Provide updates on order status, results, turnaround times, and service-related inquiries • Complete daily status reports, pending lists, and other operational tasks • Coordinate with Vendor Relations, investigators, and internal teams on outstanding work orders • Document client interactions, updates, discrepancies, and resolutions in systems of record • Monitor pending searches and proactively communicate progress, delays, or required actions • Support client-specific requests within established guidelines and company standards • Troubleshoot and resolve routine client concerns and escalate complex or sensitive issues • Partner with Operations and cross-functional teams to ensure accurate service delivery • Maintain quality standards, follow documented processes, and support continuous improvement initiatives

🎯 Requirements

• Strong oral and written communication skills • Ability to work independently with excellent time management skills • Proven problem-solving and critical thinking abilities • Ability to manage multiple tasks simultaneously and effectively • Exceptional organizational skills and attention to detail • Proficiency in computer skills, including word processing, relevant software applications, and internet research tools • Successful completion of all required position-related training • At least 1 year of prior customer service experience preferred • Ability to comprehend and follow work instructions in a fast-paced, team environment • Currently authorized to work in the United States without employer sponsorship, now or in the future • Ability to work indoors at a desk for extended periods • Availability to work overtime on occasion

🏖️ Benefits

• Fully remote work arrangement • Potential overtime on occasion to meet company objectives • Required training related to the position