Program Support Coordinator

Job not on LinkedIn

🕒 September 16

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $45k - $48k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Serve as the primary liaison between the Clinical Operations Manager and internal headquarters teams for assigned accounts • Collaborate with operational leadership to align support activities with client expectations and program goals • Conduct site visits as needed to address compliance concerns, resolve workforce issues, deliver materials, and troubleshoot equipment • Support special projects, operational initiatives, and other business needs • Coordinate and facilitate employee onboarding and orientation activities • Manage onboarding and offboarding processes, including ticket creation and worker badge administration • Handle timekeeping and payroll-related inquiries • Create and maintain employee schedules in web-based workforce management systems • Monitor timesheets and address attendance or compliance concerns • Track employee onboarding, credentialing, documentation, and training compliance • Provide administrative and coordination support related to employment policies and employee experience initiatives • Assist with employee relations and compliance matters • Assist managers with coaching conversations, performance improvement plans, corrective actions, and employee separations • Provide coaching and guidance to frontline staff and team members • Manage worker-related activities in Vendor Management Systems and troubleshoot issues • Monitor VMS performance metrics and service-level expectations • Create and distribute weekly and monthly workforce, onboarding, staffing, and timecard reports • Review employee expense reports for compliance with travel and reimbursement policies • Assist with recruiting and staffing efforts • Support HR coordination efforts with headquarters leadership • Provide guidance and oversight to support staff as assigned • Perform additional duties supporting operational excellence and client satisfaction

🎯 Requirements

• Associate degree or equivalent combination of education and experience • 2+ years of experience in a VMS support, workforce coordination, HR support, or related operations role • 2+ years of customer service experience • Strong proficiency with Microsoft Office Suite and web-based workforce management systems • Exceptional organizational, problem-solving, and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and commitment to accuracy • Ability to handle confidential and sensitive information with discretion • Ability to work independently, manage time effectively, and meet deadlines in a fully remote environment • Strong written and verbal communication skills using phone, email, and virtual collaboration tools • Frequent use of computers and office equipment • Ability to file and retrieve documents and records • May require standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending throughout the workday

🏖️ Benefits

• Fully remote work • Collaborative and supportive team • Reasonable accommodations for qualified individuals with disabilities • Opportunity to impact employee experience, operational excellence, and client success • Equal opportunity workplace

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