Bilingual Team Lead

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $14 - $26 / hour

⏰ Full Time

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide intermediary service between Call Center Supervisor and Call Center Communicators • Support the Business Unit Director, Operations Manager, Client Account Manager, and Call Center Supervisor in project business initiatives and objectives • Update training materials and conduct training as directed • Investigate inquiries and complaints and handle program escalations • Inform the Supervisor and Operations Team of system failures or slowdowns • Assist with call monitoring and provide timely feedback to Healthcare Communicators • Develop ideas and suggestions for process improvements • Assist management with compiling individual monthly program metrics • Disseminate project information and directives to the team • Lead by example and demonstrate corporate values and compliance • Maintain quality and productivity standards and adhere to project scripts and guidelines • Collect required information and accurately document data in project databases • Complete and document Adverse Events according to client and federal guidelines • Converse empathetically with callers and explain medical terminology as needed • Perform administrative and non-telecommunication duties as needed • Work on multiple projects simultaneously

🎯 Requirements

• Bilingual – Spanish speaking • Bachelor’s degree or equivalent work related experience • 2+ years of successful experience training or supervising within a Call Center operation preferred • Excellent verbal, written and listening communication skills • Proficiency in Word, Excel, and Outlook • Strong aptitude to learn new computer programs and client-specific applications • Ability to join frequent meetings and calls without disruption or disconnecting • Outstanding customer service, communication, and interpersonal skills • Ability to train and motivate staff members • Stable, reliable, high-speed home internet • Designated separate home office space that is quiet and away from distractions • Must safeguard patient privacy and confidentiality according to HIPAA guidelines • Adherence to company policies and Standard Operating Procedures

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • Collaborative culture • Competitive pay

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