Bilingual Title Specialist

🔥 7 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues primarily by telephone and email • Accurately complete business requests and enforce Credit Acceptance’s vehicle liens within service standards • Monitor for legal and risk concerns, identify dealer processes inconsistent with expectations, and escalate as necessary • Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed to complete title or lien requests • Accurately document actions and title and lien document locations • Collaborate with others using a solution-focused approach • Review and resolve title/lien tasks within service standards • Identify missing title issues or errors and resolve them • Provide title expertise and knowledge to internal customers • Work with internal and external customers to resolve title issues and process consumer title requests • Receive inbound and initiate outbound calls proactively • Remain compliant with policies, processes, and legal guidelines • Adhere to department attendance policy and perform other duties as assigned

🎯 Requirements

• High school diploma • Fluency in spoken and written Spanish • Previous experience acting as a subject matter expert in a specialized area • Previous experience acting as a primary point of contact for customers to resolve issues and provide support • Experience making logical decisions and resolving complex process issues with provided information • Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues • High-speed internet connection with a minimum of 15 Mbps download speed • Proficient in Microsoft Outlook, Word, and Excel • Required degrees must have been earned at accredited institutions of higher education recognized by the Council for Higher Education Accreditation or equivalent • Preferred: Experience in the finance or automotive industry • Preferred: Experience with vehicle titles • Preferred: Previous work in a call center environment • Preferred: Associate degree in business or related field • Availability for Monday–Friday schedules between 7:00 AM and 7:00 PM EST • Availability for virtual training Monday–Friday between 7:30 AM and 5:00 PM EST • Flexible 8-hour shifts • 8–10 shifts per month requiring work until 5:00 PM EST • 4–5 shifts per month requiring availability for phone calls starting at 8:00 AM EST

🏖️ Benefits

• Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month • 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision benefits • Nonstandard benefits that make us a Great Place to Work