Licensed Team Lead, RN

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $23 - $44 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide intermediary service and communication between the Supervisor and Call Center Specialists • Support the Supervisor and leadership with assigned project business initiatives and objectives • Act as subject matter expert for the program team • Investigate inquiries and complaints and handle program escalations • Inform the Supervisor and Client Account Management Team of system failures or slowdowns • Conduct quality monitoring and provide timely feedback and coaching to Call Center Specialists • Develop ideas and suggestions for program improvements • Assist management with compiling individual monthly program metrics • Disseminate project information and directives to the team • Lead by example while adhering to corporate compliance and company values • Maintain quality and productivity standards and follow project scripts and guidelines • Collect and accurately document required information in project databases • Document Adverse Events and Product Quality Complaints according to client and federal guidelines • Communicate effectively with callers and facilitate understanding of medical terminology • Perform administrative and non-telecommunication duties as needed • Adhere to company policies and Standard Operating Procedures • Safeguard patient privacy and confidentiality under HIPAA

🎯 Requirements

• RN Licensed Required • Minimum of associate’s degree or equivalent work related experience; pursuing BA/BS preferred • 2+ years of successful experience leading within a Call Center Environment • Excellent verbal, written and listening communication skills • Adept at applicable computer software, including Word, Excel, and Outlook • Strong aptitude to learn new computer programs and client-specific applications • Outstanding customer service, communication, and interpersonal skills • Ability to coach and motivate staff members and program team members • Must safeguard patient privacy and confidentiality according to HIPAA guidelines

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Learning, leadership development, and career advancement support • Collaborative culture