Team Lead, Management Consultation

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Maintain a caseload generally representing 10–20% of working hours, adjusted based on influx, complexity, leadership responsibilities, and team capacity • Track team operations, complex workflows, and project timelines in Smartsheet • Develop and deliver trainings on Management referral processes and workflows • Serve as a subject matter expert for customer-specific operations • Monitor communication channels and support escalated and crisis situations with real-time problem solving • Oversee daily documentation, workflow spot checks, and complex issue resolution • Provide clinical and technical consultation for complex or escalated cases • Respond to customer escalations and internal stakeholder concerns • Support clinical case consultation and shaping • Update workflows, SOPs, and documentation • Support onboarding through training, competency sign-offs, and office hours • Coordinate daily operational flow, case assignment, intake review, and timely outreach aligned with SLAs • Create and adjust daily and weekly queue schedules • Monitor queue activity, case assignments, caseload balancing, CIR tracking, follow-up tasks, and reporting • Partner cross-functionally to troubleshoot issues, support quality or CME follow-ups, and drive continuous improvement • Advise on team, product, technology, and service improvements and assist with implementations • Act as primary team contact when a manager is absent and facilitate team meetings • Complete additional Customer-specific projects as needed • Follow Spring Health policies, confidentiality, compliance, and ethical standards

🎯 Requirements

• LCSW, LPC, LMFT, or equivalent independent clinical licensure required • 3+ years of Employee Assistance Program (EAP) experience • Minimum of 1 year of management consultation experience • Strong understanding of Substance Use Disorders (SUD) and Levels of Care (LOC) • Knowledge of best practices for navigating substance use in the workplace • Familiarity with Spring Health Clinical Operations Inbound systems, workflows, and processes • Comfort adopting new technologies • Proficiency with Smartsheet and project tracking tools highly preferred • Previous leadership experience preferred • Collaborative, solution-focused, and capable of multitasking in a fast-paced environment • Exceptional verbal and written professional communication skills • Willingness to serve as a subject matter expert and proactively seek information • CEAP and/or SAP qualification strongly preferred

🏖️ Benefits

• Health, dental, and vision benefits starting on the first day • Individual One Medical account for employee and dependents, valued at $199/year per user • HSA and FSA plans • Yearly allotment of no-cost Spring Health network visits for employee and dependents • 10 allocated sick days per year • Flexible paid time off • 12 paid holidays • Gympass wellbeing benefit • Four-week fully paid sabbatical after four years • 4–4.5 months of fully paid parental leave • Sponsored Bright Horizons child care, backup care, and elder care • Fertility care support through Carrot • $4,000 reimbursement for related fertility expenses • Competitive, benchmarked salary • Equity based on role, beginning to vest after the first year • Employer-sponsored 401(k) match of up to 2% after 90 days • Flexible work arrangements • Focus Weeks with canceled non-essential meetings and minimized distractions • Up to $1,000 professional development reimbursement per calendar year • $200 annual donation matching