Supervisor, Inside Sales

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $86.8k - $112.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

👻 Ghost score 0%

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InnovAge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

InnovAge is a provider of the Program of All-inclusive Care for the Elderly (PACE) that helps frail seniors remain independent and age in their own homes with dignity. As the largest PACE provider by participants served, InnovAge delivers comprehensive, coordinated services including primary care, nursing, behavioral health, therapies, transportation and care coordination to support seniors' medical and daily living needs.

📋 Description

• Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives • Meet or exceed targets for Calls Handled, Sales Qualified Leads (SQLs), Call Conversion Rate, and Enrollment Rate • Demonstrate best-in-class sales behaviors and execution as a team role model • Maintain high-quality CRM hygiene and documentation standards • Directly manage a remote team located across multiple markets • Conduct 1:1 meetings focused on performance review, funnel health, conversion metrics, skill development, and action planning • Use dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability • Leverage AI call transcripts, scoring, and insights for targeted coaching • Conduct call reviews, skill drills, and coaching sessions to improve call quality, qualification effectiveness, and conversion outcomes • Establish expectations and manage performance against key metrics • Identify underperformance and implement structured coaching and improvement plans • Recognize and reinforce high performance and best practices • Partner with Sales Operations and leadership to execute sales strategies and initiatives • Ensure consistency in process adherence, call handling standards, and lead management • Provide feedback on tools, processes, and market insights for continuous improvement • Support onboarding and training of new team members as needed • Perform supervisory functions (30% of time) • Perform individual Assessment Specialist functions (70% of time) • No travel required (0% estimated travel time)

🎯 Requirements

• Bachelor’s degree required • Proven record of consistently exceeding performance targets in current role • Demonstrated ability to manage competing priorities (individual production + team leadership) • Strong analytical and data interpretation skills • Effective communication and coaching skills, particularly in a remote environment • Experience utilizing CRM systems, dashboards, and call analytics tools • AI transcription/scoring experience preferred • Highly accountable and results-driven • Strong coach with the ability to translate data into action • Leads by example through personal performance • Comfortable with performance transparency and metric-driven environments • Disciplined, organized, and proactive in managing a remote team • Florida applicants must complete a background screening through the Florida Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Short-term disability • Long-term disability • Life insurance and AD&D • Supplemental life insurance • Flexible spending accounts • 401(k) savings • 401(k) plan with company match • Paid time off • Company-paid holidays