Clinical Services Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $83k - $103k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Inogen

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🏥 Healthcare

💼 Consulting

🎖️ Defense

💰 $20M Venture Round on 2012-04

Healthcare • Consulting • Defense

Inogen is a global leader in portable oxygen technology, dedicated to innovating and improving oxygen concentrators for better patient outcomes. Since 2001, Inogen has developed multiple generations of portable oxygen concentrators (POCs), each more powerful and efficient than the last. The company's POC solutions provide flexibility and mobility to patients with oxygen therapy needs, with products offering significant battery life and ease of use. Inogen's devices are backed by peer-reviewed clinical research, ensuring their effectiveness and reliability. With a presence in over 59 countries, Inogen remains at the forefront of the global oxygen therapy market through its commitment to quality and patient-centric design.

📋 Description

• Manage Clinical Services personnel, primarily Respiratory Therapists and Nurses • Ensure patient clinical evaluation procedures are established and followed • Update clinical evaluation guidelines and procedures as needed • Oversee daily processing of patient clinical evaluations for timeliness and accuracy • Address customer needs and exceed customer expectations • Monitor department capacity to meet Clinical Services and Sales objectives • Ensure compliance with applicable regulations • Support clinical functions as needed • Oversee personnel schedules and balance departmental workloads • Develop, implement and update SOPs and Work Instructions • Conduct patient titrations by phone and in person as needed • Select, hire, train and develop departmental staff • Conduct direct-report coaching, monthly check-ins and annual performance appraisals • Develop and maintain new-hire training materials, programs and evaluation tools • Administer employee discipline according to company policies • Monitor, observe, critique and provide quality assurance for service calls • Maintain departmental scripting, training and testing materials • Capture and download data for departmental metrics reporting • Coach staff to support employee satisfaction and group contribution • Maintain regular and punctual attendance • Comply with company policies and procedures • Assist with other assigned duties

🎯 Requirements

• Bachelor’s degree in Healthcare, Nursing, Respiratory Therapy or related field, required • 7 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), required • 2 years’ management experience required; experience with 5 direct reports preferred • Advanced knowledge/proficiency in Microsoft Office, required • Monitor employees to ensure proper licensure exists for each employee to conduct clinical evaluations • Excellent oral and written communication skills • Strong relationship building and interpersonal skills • Excellent management, planning, communication and organizational skills • Analytical and problem-solving skills • Effective conflict resolution skills • Attention to detail • Ability to work independently and self-manage • Ability to effectively interface with different departments • Willingness to travel up to 25% • A combination of training, education and experience equivalent to the listed qualifications may be accepted

🏖️ Benefits

• Annual performance bonus incentive plan • Company-sponsored benefits • Wellbeing programs • Health insurance • Dental insurance • Vision insurance • 401(k) plan plus employer contribution and match • Generous paid leaves, including vacation and sick leave • Paid volunteer time