Senior COE Manager, GCM

🔥 17 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $121.2k - $140k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Provide critical support to Global, Regional, and Local Customer, Data Center, and Internal Account/Operations teams • Act as liaison and direct customer interface in shaping the strategic direction of the Center of Excellence program landscape • Manage GCM CoE activities and align program development with operations across safety, security, sustainability, quality, IT systems, training, CIP, operations excellence, and innovation • Drive and shape CoE programs focused on best-in-class customer service • Develop, align, and implement processes and tools to improve the business • Lead communication strategy around CoE program scope to promote company strategy and priorities • Co-manage change management programs linked to the CoE scope • Identify, design, and implement continuous improvement initiatives; measure and report impact • Collaborate with GCM Business Management on strategy, growth, and business sustainment • Build and manage relationships across all organizational levels and serve as senior global interface with customer stakeholders • Help drive the GCM global strategic planning process and roadmap • Track, deliver, and measure strategic initiatives against customer goals • Implement a continuous auditing culture and drive performance across global sites through metric monitoring • Escalate risks and issues • Communicate across business units and organizational layers to gain feedback, buy-in, and alignment • Identify and implement best practices

🎯 Requirements

• 7+ years’ experience in operational roles in the contract logistics industry • Demonstratable E2E experience across sales, strategy, consulting, and supply chain • Sufficient expertise within the account industry and high-level understanding of local market conditions • Business degree required • Master’s degree preferred • Third-party logistics experience preferred but not required • Fluent in English • Additional language skills highly beneficial • Ability to collaborate with operations teams and client representatives to troubleshoot and solve problems • Excellent verbal, written, and visual/presentation communication skills • Proven interpersonal skills to develop strong working relationships at all levels and geographies • Ability to influence, motivate, and inspire others • Ability to question and challenge existing ways of thinking and be proactive toward change • Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing environment • Ability to work independently and proactively • Ability to think strategically and tactically to drive cross-functional initiatives • Excellent organizational skills and ability to multitask and prioritize • Program management mindset; results-oriented and able to meet timelines • Strong knowledge of Microsoft Office, especially Word, Excel, and PowerPoint

🏖️ Benefits

• Benefits offerings with eligibility and coverage options through the DSV Benefits Showcase • Benefits, programs, and eligibility may vary by location and division • Equal employment opportunity protections • Special assistance or accommodation available during the hiring process