Regional Director of Operations

Job not on LinkedIn

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Insomnia Cookies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏨 Hospitality

🛒 Retail

🍽️ Food & Beverage

💰 Venture Round on 2020-12

Hospitality • Retail • Food & Beverage

Insomnia Cookies is a bakery company dedicated to satisfying late-night sweet cravings by delivering warm, delicious cookies right to your door. Founded with a big idea in a small dorm room, the company has built a vibrant community of 'Insomniacs' who are passionate about creativity, originality, and the sweeter things in life. Insomnia Cookies is not just about selling cookies; it offers a unique experience that combines delicious products with a fun, engaging community atmosphere. The company values imagination and perfection in every detail, providing excellent customer service and fostering a culture of growth and innovation. With a focus on personal and professional growth, Insomnia Cookies offers its employees a suite of benefits, including comprehensive healthcare, mental health support, retirement savings plans, and an array of additional perks such as free cookies and employee discounts.

📋 Description

• Own performance of 70+ Insomnia Cookies bakeries across the region • Deliver sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and operational performance targets • Use P&Ls, performance data, guest insights, and field observations to identify opportunities and risks • Set regional priorities and translate company goals into executable plans • Diagnose underperformance, address root causes, and ensure sustained improvement • Lead, coach, and develop District Managers and Area Managers • Build a culture of training, development, accountability, and succession planning • Partner with the People team on talent development and retention • Ensure operational excellence in product quality, food safety, cleanliness, speed of service, hospitality, and brand standards • Conduct bakery and market visits to observe operations, coach leaders, and engage with guests and employees • Work alongside teams when needed to stabilize operations and identify root causes • Translate company strategy and innovation into consistent field execution • Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other teams on products, programs, technology, openings, and initiatives • Represent field perspectives in company decisions using operating and performance data • Remove barriers to effective operations, leadership development, and guest service

🎯 Requirements

• 10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience • 5+ years leading multi-unit field leaders such as Regional Directors/District Managers or equivalent • Restaurant/QSR or high-volume food service experience strongly preferred • Proven success leading a large, geographically dispersed business with full P&L accountability across multiple markets • Experience overseeing 50+ locations strongly preferred • Experience operating within small to mid-sized, high-growth companies • Strong business and financial acumen across sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management • Proven ability to lead, coach, develop, and hold leaders accountable • Demonstrated success building teams, developing high-potential talent, strengthening succession pipelines, and promoting from within • Ability to use data to diagnose performance, identify root causes, and turn insights into action • Hands-on leadership style and willingness to work alongside teams when needed • Experience leading through growth and change and turning strategy and innovation into field execution • Strong communication, relationship-building, and influencing skills • Bachelor's degree preferred; equivalent relevant leadership experience will be considered • Ability to travel approximately 50–70%, including regular overnight travel • Ability to work a flexible schedule including evenings, late nights, weekends, and holidays • Ability to perform essential functions with or without reasonable accommodation

🏖️ Benefits

• Equal employment opportunity • Reasonable accommodation during the application or hiring process