Director, Partner Programs – Enablement and Operations

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $149k - $173k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Design and manage a coherent partner-program framework spanning recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management. • Establish partner segmentation, prioritization, investment, strategic-access, and lifecycle-progression principles. • Create program requirements, benefits, governance, operating guidelines, communications, joint business planning frameworks, partner commitments, mutual action plans, strategic partner agreements, and measurable outcomes. • Partner with Legal, Finance, Product, Marketing, Sales, Services, and Operations to scale economically sound programs aligned with company priorities. • Define partner-ready packages for priority products and motions, including messaging, use cases, demos, pricing and SKU guidance, sales plays, presales support, delivery readiness, and customer proof. • Build role-based enablement journeys and calendars covering onboarding, training, certification, launches, and reinforcement. • Improve enablement through feedback on adoption, field usage, win/loss evidence, and customer results. • Coordinate cross-functional teams to eliminate duplication and close readiness gaps. • Establish annual, quarterly, and weekly operating cadences, including planning, execution reviews, pipeline and forecast inspection, executive readouts, and action follow-through. • Convert strategic priorities into integrated plans with owners, milestones, dependencies, decisions, and escalation paths. • Prepare leadership meetings, QBRs, business reviews, and executive partner engagements. • Maintain visibility into strategic initiatives, commitments, risks, dependencies, and blocked actions. • Build dashboards and metrics connecting partner activity to pipeline, sourced and influenced revenue, activation, enablement adoption, delivery readiness, customer outcomes, and ROI. • Improve partner attribution, field rules of engagement, investment decisions, incentives, and direct-sales/partner handoffs. • Drive executive and cross-functional alignment across Channel Alliances, Sales, Marketing, Product, Solutions Engineering, Professional Services, Customer Experience, Finance, Legal, and Revenue Operations. • Facilitate complex decisions and provide data-informed recommendations to senior leadership. • Lead through influence across a distributed, global organization and build a high-accountability, partner-first culture. • Develop program, enablement, and operations capabilities through hiring, coaching, role design, reusable processes, and cross-functional partnerships. • In the first 12 months, launch the partner-program and enablement operating model, establish a prioritized partner portfolio, deliver measurable enablement plans, improve pipeline/forecasting/reporting, create a dependable operating cadence, and strengthen partner engagement and business contribution.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience. • Approximately 9–11 years of experience in partner programs, channel strategy, alliances, revenue operations, sales enablement, business operations, or a related discipline. • Experience in a software, cloud, cybersecurity, identity, or other technology ecosystem with complex partner motions. • Demonstrated success designing and scaling partner programs, enablement programs, or cross-functional operating models. • Strong program-management and operating-rhythm skills, including planning, prioritization, dependency management, metrics, and executive communication. • Ability to move between strategy and execution: define the model, make the plan, align stakeholders, and drive delivery. • Excellent written, verbal, facilitation, influencing, and relationship-building skills. • Strong business judgment and comfort making recommendations with incomplete information. • Experience working across Sales, Marketing, Product, Services, Finance, Legal, and Operations. • High ownership, follow-through, and ability to manage multiple priorities in a rapidly changing environment. • Willingness to travel domestically and internationally as needed. • Preferred: Experience with global system integrators, regional system integrators, distributors, resellers, cloud marketplaces, or technology partners. • Preferred: Experience building partner tiering, specialization, incentives, investment, onboarding, certification, or co-selling programs. • Preferred: Experience translating product launches into partner-ready go-to-market and delivery motions. • Preferred: Experience running executive operating cadences, QBRs, leadership reviews, or chief-of-staff/business-operations functions. • Preferred: Familiarity with CRM, partner relationship management, analytics, planning, and collaboration tools. • Preferred: Experience in identity and access management, cybersecurity, SaaS, or enterprise infrastructure. • Preferred: MBA or other relevant advanced degree.

🏖️ Benefits

• A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Flexible, collaborative work environment