Sales Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $132.6k - $168.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Design and execute headcount capacity models, annual target allocations, and quota-setting frameworks for the global pipeline generation team • Partner with Finance and Compensation teams to design, model, and execute monthly and quarterly commission plans and incentive structures • Provide predictive forecasting and analysis on pipeline generation targets against historical benchmarks • Establish system tracking for the entire customer lifecycle with accurate date/time capture for stage transitions • Own and optimize automated routing frameworks and account segmentation models in Salesforce • Audit and consolidate CRM workflows and standardize lead dispositioning, stage progressions, and call outcomes • Lead system consolidation projects, including platform merges, routing logic synchronization, and testing/UAT cycles • Establish automated feedback loops between Sales Development, Marketing Operations, and Field Marketing regarding lead quality, campaign performance, and SLAs • Collaborate with Salesforce Administrators, Data Engineering, and BI teams to prioritize requirements and build pipeline dashboards • Translate business requirements into technical solutions • Oversee administration, user provisioning, and performance tracking of core sales enablement tools • Manage software license allocation and vendor relationships • Optimize tool usage to support headcount growth and operational budget guidelines

🎯 Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy • Specific expertise supporting outbound and inbound sales development functions • Hands-on experience in territory carving, capacity modeling, quota setting, and process governance • Advanced proficiency in Salesforce reporting, workflow mechanics, and lead-routing tools • Strong experience collaborating on system architecture changes • Experience with modern business intelligence platforms such as Tableau, Sigma, or PowerBI • Ability to translate disparate pipeline data into structured, actionable insights for senior executive presentation • Excellent communication skills and track record of driving cross-functional alignment, managing system rollouts, and training sales teams on process governance • All employees must pass a background check • Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address • Prior enterprise SaaS or high-growth B2B technology experience is a bonus • Direct experience managing integrations, database merges, or system consolidation projects is a bonus • Familiarity with lead-routing software, conversational marketing tools, and account-based intelligence platforms is a bonus

🏖️ Benefits

• Competitive compensation • Full-time employee participation in the ownership program • Flexible work culture • Generous time off, including local holidays and the annual “Dim the Lights” period in late December • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture