Clinical Retention Specialist – South, FL, TN, GA, SC

🔥 27 minutes ago

🐊 Florida, South Carolina, +1 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 0%

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Apply evidence-based diabetes management knowledge to support patients and successful Omnipod therapy use • Deliver personalized education and training to new and existing patients and healthcare providers by phone and virtual platforms • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting • Educate customers and healthcare providers on Omnipod data and reporting tools • Resolve routine and moderately complex scenarios and escalate issues outside established guidelines • Support customer retention and sustained Omnipod adoption within an assigned geographic territory • Conduct proactive outreach, assess satisfaction, reinforce product value, and resolve concerns • Use clinical retention selling techniques to influence continued Omnipod use • Identify disengagement or churn indicators through data assessment and analytics • Collaborate with Customer Success teams on targeted retention strategies • Assess barriers to therapy continuation and apply patient-centered solutions • Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations • Partner with healthcare providers to align education with treatment plans • Collaborate with clinical managers, regional field teams, sales leadership, and cross-functional teams • Identify and communicate regional trends, risks, and opportunities • Contribute to educational tools, customer journeys, and targeted retention campaigns • Support clinicians and customers with clinical software and digital diabetes management tools • Document customer interactions, outcomes, and next steps in Salesforce • Review engagement data, usage patterns, and retention metrics • Participate in data-driven initiatives to improve regional retention performance and program effectiveness • Share insights to improve retention programs and customer workflows

🎯 Requirements

• Bachelor’s degree required • Active professional clinical credential required, such as Registered Nurse (RN) or Registered Dietitian (RD) • 3+ years of experience training and/or supporting insulin pump patients • Direct experience working with healthcare providers in a diabetes care setting • Current Certified Diabetes Care and Education Specialist (CDCES) credential required • Ability to maintain required professional licensure and Omnipod product certifications • Ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms • Expertise in diabetes technology and data interpretation • Proficiency in Microsoft Office and Salesforce • Ability to work in a remote, phone-based environment • Must live in the assigned geographic region • Home workspace must meet company security and productivity standards • Ability to sit and speak on the phone for extended periods during scheduled shifts • Manual dexterity for computer and headset use • Availability for occasional evenings, weekends, holidays, and limited travel as needed

🏖️ Benefits

• Incentive compensation eligibility • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs