Retention Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

Healthcare • Consulting • Marketing

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Own subscriber retention analytics, including cohort retention reporting, rebill behavior, LTV by cohort, and churn drivers • Conduct root-cause churn analysis across structured and free-text cancellation data • Build and maintain the subscriber journey map and identify data-driven intervention points • Design, test, and optimize proactive save programs for at-risk subscribers • Design and optimize cancellation flows, including deflection offers, pause options, and retention messaging • Own win-back strategy and execution for recently churned subscribers • Lead and develop the Retention Analyst • Partner with Marketing, Product, and Analytics on retention-driven campaigns and subscription experience improvements • Report retention program performance to the VP, including cohort trends, ROI, churn impact, and win-back conversion rates • Run structured A/B tests before scaling retention interventions • Stay current on DTC subscription retention benchmarks and analytics practices • Perform additional duties as assigned by management

🎯 Requirements

• 4+ years of experience in retention analytics, subscriber lifecycle management, or CX retention program management within a DTC subscription or physical-product recurring-revenue business • Demonstrated, quantifiable track record of reducing churn or improving retention and LTV in a subscription business • Hands-on proficiency in cohort analysis, LTV modeling, and subscriber segmentation using SQL and/or BI tools (e.g., Sigma, Looker, Amplitude) • Experience building or maintaining subscriber or customer journey maps and using them to identify intervention points • Experience designing and owning cancellation flows, save programs, and win-back sequences, including offer testing and conversion optimization • Experience leading or partnering closely with an analytics function, working directly from data to build programs • Strong cross-functional collaboration skills with Marketing, Product, and Analytics teams • Excellent written communication skills, with experience writing or reviewing retention-focused member communications • Preferred: Background in health, wellness, food/beverage, or other physical-goods subscription brands • Preferred: Experience managing a direct report or analyst • Preferred: Familiarity with churn prediction or other predictive modeling approaches • Preferred: Experience with Recharge, Klaviyo, Zendesk, Sigma, or similar subscription and CRM/analytics platforms • Preferred: Experience building win-back and lapsed subscriber reactivation programs at scale

🏖️ Benefits

• Competitive base salary commensurate with experience • Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Remote-first work environment with flexible scheduling