Clinical Retention Specialist – South, FL, TN, GA, SC

🔥 0 minutes ago

🐊 Florida, South Carolina, +1 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to support sustained Omnipod adoption • Educate customers and healthcare providers on Omnipod data and reporting tools • Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns • Use clinical retention selling techniques to influence continued Omnipod use • Identify disengagement or churn indicators through data assessment and analytics • Collaborate with Customer Success teams on targeted regional save strategies • Partner with healthcare providers to align education with treatment plans • Coordinate territory-based retention efforts with clinical, field, and sales teams • Collaborate with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams • Communicate regional trends, risks, and opportunities related to engagement, access, and outcomes • Contribute to educational tools, customer journeys, and targeted retention campaigns • Support clinicians and customers with clinical software and digital diabetes management tools • Document customer interactions, outcomes, and next steps in Salesforce • Review engagement data, usage patterns, and retention metrics to identify trends and risks • Participate in data-driven initiatives to improve regional retention performance and program effectiveness

🎯 Requirements

• Bachelor's degree required • Active professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD) • 3+ years of experience training and/or supporting insulin pump patients • Direct experience working with healthcare providers in a diabetes care setting • Current Certified Diabetes Care and Education Specialist (CDCES) credential required • Ability to maintain required professional licensure and Omnipod product certifications • Effective and persuasive communication with diverse audiences via phone and virtual platforms • Strong clinical acumen in diabetes technology and data interpretation • Consultative, influence-based customer engagement and retention approach • Problem solving, workflow optimization, and objection handling skills • Proficiency in Microsoft Office and Salesforce • Must live in the assigned geographic region • Home workspace must meet company security and productivity standards • Ability to sit and speak on the phone for extended periods • Manual dexterity for computer and headset use • Availability for occasional evenings, weekends, holidays, and limited travel

🏖️ Benefits

• Annual base salary range of $79,300.00 - $118,900.00 • Incentive compensation eligibility • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Remote position • Limited travel as needed