Clinical Retention Specialist

🔥 0 minutes ago

🌽 Illinois, Iowa, +6 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms. • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained Omnipod device adoption. • Educate customers and healthcare providers on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. • Serve as a clinical retention contact for an assigned geographic territory. • Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns. • Use clinical retention selling techniques to influence continued Omnipod use. • Identify disengagement or churn indicators through data assessment and analytics and collaborate on targeted save strategies. • Assess barriers to therapy continuation and apply patient-centered solutions. • Develop knowledge of the regional healthcare landscape and payer considerations. • Partner with healthcare providers to align education with treatment plans. • Collaborate with clinical, field, sales, Customer Success, Commercial, Marketing, Data Insights, and Voice of the Customer teams. • Identify and communicate regional trends, risks, and opportunities. • Contribute to educational tools, customer journeys, and targeted retention campaigns. • Support clinicians and customers with clinical software and digital diabetes management tools. • Document customer interactions, outcomes, and next steps in Salesforce. • Review engagement data, usage patterns, and retention metrics to identify trends and risks. • Participate in data-driven initiatives and share insights to improve retention programs and workflows.

🎯 Requirements

• Bachelor’s degree required. • Active, professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD). • 3+ years of experience training and/or supporting insulin pump patients. • Direct experience working with healthcare providers in a diabetes care setting. • Current Certified Diabetes Care and Education Specialist (CDCES) credential required. • Ability to maintain all required professional licensure and Omnipod product certifications. • Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. • Strong clinical acumen with expertise in diabetes technology and data interpretation. • Strong problem solving, workflow optimization, and objection handling skills. • Proficiency in Microsoft Office and Salesforce. • Remote position—must live in assigned geographic region. • Home workspace must meet company security and productivity standards. • Ability to sit and speak on the phone for extended periods during scheduled shifts. • Manual dexterity required for computer and headset use. • Availability for occasional evenings, weekends, holidays, and limited travel as needed.

🏖️ Benefits

• Incentive compensation eligibility • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs