Manager – Strategic Client Alignment

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🔥 27 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Integrated Home Care Services, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Integrated Home Care Services, Inc. is an integrated home care benefits manager that coordinates and manages value-based home health services, durable medical equipment, and home infusion for patients and members on behalf of health plans and providers. It provides network development and credentialing, utilization management, claims adjudication, analytics, and a technology-enabled platform for referrals, real-time documentation, and 24/7 access to services, aiming to reduce costs, improve outcomes, and streamline administration for payers, providers, and patients.

📋 Description

• Manage key health plan relationships and support successful delivery of Home Health, PDN, LTSS, and DME services • Execute IHCS’s Client Success strategy through operational excellence and complex client implementations • Serve as liaison between clients and IHCS internal stakeholders to support client satisfaction and retention • Develop quarterly business reviews and client-specific strategic alignment plans • Ensure services comply with client expectations, contract terms, and regulatory guidelines • Track KPIs and SLAs and resolve performance issues • Collaborate with Clinical Operations, IT, Finance, and Provider Relations on client initiatives • Support onboarding of new client plans and product lines, including PDN, LTSS, and home infusion • Analyze claims, authorization trends, utilization patterns, and member outcomes • Provide data-driven recommendations to enhance performance and satisfaction • Support special initiatives and pilots, ensuring implementation and outcome measurement • Facilitate internal and external change management and communication strategies

🎯 Requirements

• Bachelor’s degree in a relevant field such as business, healthcare, marketing, or communications • 5+ years of experience in health plan client success • Strong operational knowledge of healthcare payers and providers • Strong relationship-building and strategic partnering skills • Strong analytical ability to solve business and technical problems • History of establishing and meeting work schedules within tight deadlines • Excellent communication and interpersonal skills • Experience with project management and managing complex projects • Attention to detail and ability to manage multiple clients and tasks simultaneously • Experience using CRM or customer success software

🏖️ Benefits

• Medical, Vision, Dental, Short- and Long-term insurance • 6+ Days of Holidays Pay • 17 days of PTO • Employer paid life insurance • 401K with employer contribution • Wellness program with reward incentives • Employee recognition and reward programs • Comprehensive paid training program