Customer Billing Representative

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Venture Round on 2017-02

Consulting • Healthcare • Legal

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Answer customer phone calls and email cases in a timely manner, in line with company and department goals • Document each customer interaction in the Oracle ticketing database • Explain billing processes and procedures • Collaborate with Customer Service, Technical Support, Sales, and other departments to ensure a positive customer experience • Verify authorization to release account information • Place credits, refunds, and charges on customer accounts • Provide customer service and billing support to UCaaS SMB customers via inbound calls, emails, and outbound follow-up

🎯 Requirements

• Associates Degree in related field • Bachelor’s Degree Preferred • Minimum 2 years’ experience in Customer Service, Billing or Call Center environment • Billing support experience is highly preferred, including in-depth research, credit, refund, and payment-processing • Excellent data entry, proofreading, organizational, phone and communications skills • Ability to meet and/or exceed call center metrics (AHT, ASA, CSAT, FCR, etc.) • Must work well in team atmosphere and have excellent oral and written communication skills • Must have strong attention to detail and ability to deliver in a fast-paced environment • Telecom, VoIP, Networking, or Communications experience preferred • Must have exceptional organizational, critical thinking, and analytical skills • Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office • Proficient in Excel • Ability to type 35 wpm

🏖️ Benefits

• Equal opportunity employment and commitment to diversity, inclusion, and nondiscrimination • Reasonable accommodations for identified disabilities or other limitations as required by applicable laws • Promotion from within opportunities