Legal Financial Support Service Billing Supervisor

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $59.7k - $90.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Supervise financial support services employees and ensure quality service delivery • Supervise staffing and workflow volumes and allocate staffing resources by shift or service line • Balance billing workloads • Manage employee interviewing, onboarding, training, development, key-role planning, and off-boarding • Identify additional training needs • Monitor client inventory balances and ensure timely billing and accounts-receivable follow-up • Ensure workflow from proforma creation through invoice collection, including reviews and approvals • Serve as the initial point of contact for team members’ daily questions and concerns • Respond to customer inquiries and resolve client-escalated issues • Communicate significant issues and proposed solutions to clients and managers • Communicate with the law firm regarding aged balances and escalate problem accounts • Maintain knowledge of client billing and payment terms, discounts, and preferences • Execute administrative reports and people- and production-related processes • Support manager with P&L activities and manage overtime and time-off impacts • Ensure timely transfer of e-billed invoices to the e-billing vendor • Ensure compliance with company and client policies, SLAs, and quality standards • Create development plans and challenging assignments with the manager • Set goals, identify priorities, and provide ongoing performance feedback • Support monthly Client Service Reviews or Quarterly Business Reviews • Maintain knowledge of client businesses and service impact • Foster cross-training and teamwork to optimize client service delivery

🎯 Requirements

• Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline; commensurate experience may be considered in lieu of education • Minimum five years of billing experience in a law-firm or professional organization required; six years or more preferred • Minimum of three years of experience supervising all or a portion of the billing function in a professional services environment preferred • Exemplary customer service and excellent verbal, written, leadership, and interpersonal skills • Proficiency with 3E, Elite, or Aderant and an industry standard collection software tool • Proficiency with MS Excel, including pivot tables, charts, graphs, and formulas; proficiency in MS Word and PowerPoint • Familiarity with legal terminology and document formats used in legal work • Ability to multitask and meet stringent deadlines • Excellent organizational and time-management skills • Ability to establish and foster team collaboration and take ownership of assignments/projects • Excellent verbal and written communication skills • Attention to detail • Successful completion of a pre-employment background and drug screen

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts • Bonus, commission or incentive program participation may be available depending on the role