Field Service Engineer

🕒 March 31

🏈 Ohio, Pennsylvania – Remote

🏈 Ohio – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 69%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ipsen USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1948

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

Ipsen USA is a company that specializes in the design and production of advanced vacuum and atmosphere furnaces used in heat treatment and brazing processes. With a strong commitment to innovation and customer support, they offer expertly engineered solutions backed by a comprehensive service for the lifetime of the equipment. Ipsen operates centers of excellence in Germany and the United States, providing reliable and precise results for their clients worldwide. The company is focused on enhancing furnace performance with ongoing innovation and technical expertise, aiming to boost the operational capabilities of their diverse client base.

📋 Description

• Plans and coordinates assignments as directed by the HUB Lead. • This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. • Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer. • Identify technical issues of heat treatment equipment at the customer site. • Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc. • Document performed service jobs and record possible warranty claims. • Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site. • Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site. • Act as first point of contact for customers with existing service contracts. • Plan and schedule service jobs in coordination with the HUB Lead. • Accurately and timely record hours work and job assignments within the time & attendance system. • Accurately and timely submit expense reports for review and approval. • Works safely and follows all Ipsen safety protocols and policies.

🎯 Requirements

• High School Diploma or GED equivalent required • 5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program. • Possess knowledge of the heat treatment industry • Possess knowledge and ability to maintain heat treatment equipment • Very good verbal and written communication skills (internal as well as external) • High level of customer orientation and customer service mentality. • Possess strong mechanical and electrical aptitude and skills. • Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems) • Ability to promote a professional appearance and represent Ipsen positively • Ability to promote cross-selling opportunities • Possess good problem solving and troubleshooting skills with hands-on mentality • Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred • Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy • Ability to travel as required via automobile, airplane or other means.

🏖️ Benefits

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. • 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster. • Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO. • Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

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