Customer Experience Program Manager, West Region

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🔥 0 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote

💵 $115k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Partner with sales, commercial teams, and large health systems to design and execute customer experience solutions • Manage an average of 6 opportunities concurrently • Support customer clinical, operational, and financial goals by designing customer journeys that drive adoption of the Zio Service • Align customer experience with brand priorities to make it streamlined, personalized, and optimized • Create and lead end-to-end customer experience strategy and differentiated solutions using insights, analytics, and best practices • Create operational efficiencies and standardize care for patients with cardiac arrhythmias • Partner with cardiovascular service-line, population-health, cardiology, and electrophysiology stakeholders to align goals and success metrics • Identify challenges in cardiac monitoring programs and recommend optimization solutions • Create standardized, reproducible customer engagement experiences using career experience and iRhythm tools • Collaborate with CX Senior Manager peers, geographic sales leadership, EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations, and Customer Service • Prioritize work aligned with iRhythm business goals • Track performance metrics demonstrating physician adoption across large health systems • Partner strategically with geographic sales teams to support business plans and penetration of large health systems

🎯 Requirements

• Bachelor’s degree required; experience may count toward a degree requirement • Master’s degree preferred • Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree • Experience in device or clinical sales with large health systems in a consultative capacity preferred, or healthcare experience in process improvement, cardiovascular leadership, or a clinical degree preferred • Ability to influence across teams and collaborate effectively • Ability to build trust with sales teams, cross-functional partners, and customers • Flexibility to meet iRhythm business goals • Ability to onboard and execute within the role within 3–6 months • Strong communication and presentation skills • Ability to analyze data and derive insights for recommendations • Ability to adapt quickly and perform during ambiguity and complexity • Strong understanding of the healthcare landscape • Cardiology experience preferred • Ability to multitask and prioritize in a fast-paced environment • Proficiency with Salesforce • Proficiency with Microsoft Office and Visio • Ability to travel up to 50%

🏖️ Benefits

• Opportunity to grow skills and career • Travel up to 50% • Inclusive workforce • Equal employment opportunity • Reasonable accommodations for qualified individuals with disabilities