Account Manager – Automotive

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Ironmark

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

💼 Consulting

📦 Logistics

📣 Marketing

💰 Series unknown on 2022-07

Consulting • Logistics • Marketing

Ironmark is a full-service integrated marketing and fulfillment firm that combines data-driven digital and physical marketing to simplify customer engagement and deliver measurable results. The company provides services including predictive analytics, multi-location and privacy-compliant communications, digital advertising, direct mail, commercial and large-format print, branded merchandise, web and technical development, warehouse and shipping, and event logistics—serving automotive dealers, franchises, financial and healthcare clients. Ironmark positions itself as a single partner for strategy through execution, bridging physical and digital channels to streamline marketing operations.

📋 Description

• Serve as the primary point of contact for assigned client accounts • Build and maintain long-term client relationships through proactive communication and exceptional service • Manage client expectations and ensure timely delivery of products and services • Handle customer inquiries, concerns, and issues, providing prompt and effective resolution • Maintain accurate records of customer interactions, projects, and account activity • Manage projects through the complete production lifecycle, from initiation through final delivery • Coordinate print and digital marketing campaigns for quality, accuracy, and timely execution • Gather project specifications and requirements from clients and internal teams • Review estimates, customer files, proofs, and specifications before production • Monitor project timelines and communicate status updates to clients and internal stakeholders • Collaborate with production, fulfillment, creative, data, technology, vendors, and production partners • Identify opportunities to expand client relationships through additional products and services • Support sales initiatives by identifying customer needs and generating qualified leads • Assist with client onboarding, account setup, and workflow implementation • Use ERP, project management, CRM, and workflow systems to manage accounts, schedules, and performance • Support process improvements and adoption of new technologies • Maintain accurate documentation and reporting in organizational systems

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree in Business, Marketing, Communications, Printing Management, or a related field preferred • 3+ years of experience in Account Management, Customer Service, Project Management, Print Production, Marketing Services, or a related field • Automotive industry experience preferred • Excellent verbal and written communication skills • Strong customer-service and relationship-building skills • Strong organizational and project-management ability • Exceptional attention to detail and follow-through • Ability to manage multiple projects and competing deadlines • Ability to work in a fast-paced, deadline-driven environment • Ability to adapt when priorities change or interruptions occur • Positive, collaborative, team-oriented approach • Strong technical aptitude and ability to learn new tools quickly • Proficiency with ERP systems, project-management software, CRM platforms, Microsoft Excel, and other business applications

🏖️ Benefits

• Salaried exempt position • Remote work • Monday–Friday, 8:30 a.m.–5:30 p.m. • Equal employment opportunities without regard to protected characteristics