Global Hyperscale Account Manager

🕒 August 20

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Build long-term trust with key decision-makers • Manage contract renewals and lead commercial negotiations around pricing and terms in CRM systems • Oversee delivery of data center products and services • Manage project scopes, schedules, risk evaluations, and cross-functional resource alignment • Serve as the primary customer focal point • Triage and resolve complex service or billing escalations using platforms like ServiceNow • Deliver detailed customer reporting packages • Support client audit participation • Maintain clear, frequent bi-directional communication with executive stakeholders • Serve as the primary advocate for key industry partners and shape delivery of mission-critical infrastructure at scale

🎯 Requirements

• 5+ years of experience in account management, project management, customer support, or data center/IT service delivery • Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments • Proven ability in leading multi-phase project implementations, managing client escalations, and negotiating commercial agreements • Bachelor's degree preferred • Excellent communication, workload prioritization, and cross-functional collaboration skills • Ability to travel 10–15% for customer meetings

🏖️ Benefits

• Competitive compensation and benefits aligned with experience • Flexible work options/alternative work options to support work–life balance • Comprehensive health, wellness, and retirement plans • Opportunities for continuous learning and professional growth