Senior Customer Value Manager – Migrations

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🔥 0 minutes ago

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $93.4k - $124.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Guide high-touch legacy customers through complex migrations to Iron Mountain’s digital SaaS platform • Serve as a trusted point of contact during migrations • Develop customized Value plans mapping legacy workflows to SaaS capabilities while protecting long-term contract conversions • Execute data-driven enablement strategies to drive user adoption • Track migration milestone metrics and lead transition reviews to resolve operational challenges • Partner with Migration Engineering and Product teams to resolve data mapping anomalies, ingestion delays, and other migration issues • Maintain detailed account health records • Execute clean handovers to the standard Customer Value team after steady-state operations are achieved

🎯 Requirements

• 5–7 years in Customer Success • Extensive experience guiding Enterprise and Mid-Market clients through complex digital transformations or legacy-to-SaaS migrations • Deep knowledge of SaaS, cloud storage, information governance, electronic content management, and document capture technologies • Proven track record delivering software onboarding to Fortune 500 clients in highly regulated industries, including Financial Services, Energy, Legal, Life Sciences, Media, and Public Sector • Bachelor’s degree or higher from an accredited institution • Proficiency with Customer Value Platforms (CSP) • Ability to fulfill travel requirements of under 5%

🏖️ Benefits

• Competitive compensation and benefits packages aligned with your experience level • Paid time off • Holiday schedules • Flexible work arrangements • Comprehensive health plans • Wellness plans • Retirement plans • Opportunities for continuous learning • Career advancement within Iron Mountain