Director, Delivery Excellence and Operations

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Build and lead the PMO for Irth’s Professional Services organization • Establish portfolio governance, delivery methodology, processes, toolsets, and operating rhythms across practices • Maintain portfolio visibility into active and pipeline engagements, including project health, milestones, risks, dependencies, budgets, and escalations • Lead resource and capacity planning, including staffing models, utilization targets, capacity forecasts, and resource allocation • Select, implement, administer, and optimize the Professional Services Automation (PSA) platform • Configure and manage project, resource, time-tracking, billing, approval, and reporting workflows • Establish the PSA platform as the system of record for portfolio, resource, utilization, and delivery data • Develop and maintain delivery playbooks, templates, processes, quality standards, dashboards, and reporting • Report on utilization, project health, capacity, revenue forecasting, margin and profitability, and delivery performance • Partner with Sales, Finance, Practice Leads, Customer Success, Product, Engineering, and IT on scoping, pricing, staffing, dependencies, and delivery effectiveness • Drive continuous improvement and implement scalable solutions to improve predictability, efficiency, profitability, and customer outcomes • Represent PMO and Professional Services operations in cross-functional and customer-facing forums as needed

🎯 Requirements

• 10+ years of experience in Professional Services, program/project management, delivery operations, or a related function within enterprise software or technology organizations • 6+ years of experience leading a PMO, Professional Services Operations, or Delivery Operations function • Experience building, standing up, or scaling a PMO with governance frameworks, delivery methodologies, operating cadences, and executive reporting • Hands-on experience implementing, administering, and optimizing a Professional Services Automation (PSA) platform such as Kantata, Certinia/FinancialForce, Mavenlink, OpenAir, or similar • Experience designing PSA workflows and integrations for project setup, resource requests, time tracking, approvals, reporting, and billing • Experience managing resource and capacity planning, utilization, forecasting, and staffing for a multi-practice Professional Services organization • Financial and operational acumen, including delivery performance, margins, utilization, and revenue forecasting • Excellent executive communication and presentation skills • Ability to translate complex operational data into insights, recommendations, and business cases for C-suite stakeholders • Ability to build relationships and influence across Sales, Finance, Customer Success, Product, Engineering, IT, and Professional Services • Strong organizational, analytical, and problem-solving skills • Ability to balance strategic priorities with hands-on operational execution in a fast-paced environment

🏖️ Benefits

• Competitive salary • Comprehensive health plan options, including medical, dental, and vision coverage • 401(k) plan with company match • Flexible PTO policy plus company-paid holidays • Life insurance • Pet insurance • Employee discounts and perks programs • Generous one-time work-from-home stipend to help you set up your home workspace • Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings