Director of Field Operations

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BarnTools

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

💰 Corporate Round - BarnTools on 2022-09

SaaS

BarnTools is a company with an active web presence. The only provided information is a large excerpt of CSS/HTML (style variables, header layout, fonts and UI component classes) from BarnTools' website; there are no product descriptions, offerings, target customers, or business model details in the supplied text. Based solely on this input, BarnTools appears to operate a website or web application, but no clear industry, vertical, or service can be definitively determined from the provided snippet.

📋 Description

• Lead, mentor, and scale the internal Field Service team • Ensure every ticket is resolved in a timely, high-quality manner, prioritizing resolution time according to ticket significance • Build and own the triage process and hold the team accountable to it • Manage third-party installation crews, including relationships, contracts, costs, training, and SOP accountability • Ensure hardware installations are done right the first time • Own install throughput and SLA attainment for large Integrator deals • Keep field hardware reliably functioning by shifting from reactive fixes to proactive intervention • Use device health signals to identify failing hardware before customers do • Partner with Engineering on systemic failure root-cause analysis • Ensure compliance with equipment installation and servicing processes and standards • Manage the Field Operations budget with P&L discipline • Drive efficiency and optimize resource allocation toward cost neutrality • Enable and train field staff to identify on-site upsell opportunities and provide qualified leads to Sales • Orchestrate reliability efforts across Customer Success, Supply Chain, and Engineering • Drive fleet uptime, mean time to resolution, install SLA attainment, and time to service

🎯 Requirements

• 7+ years in field service, field operations, or fleet/network operations • Experience managing a field team or managers • Proven experience leading internal service teams and external contractor/vendor networks • Financial acumen, including budget or cost-center management and cost-efficiency improvements • Commercial mindset and understanding of how excellent service translates into sales pipeline • Comfortable using operational data, dashboards, SLAs, and KPIs • Experience conducting root-cause analysis with an engineering team • Exceptional problem-solving and process-improvement ability • Experience managing a geographically dispersed field workforce • Ability to operate effectively in a matrix and drive outcomes across teams not directly managed • Hands-on experience running a connected-hardware or IoT device fleet strongly preferred • Experience in Ag Equipment, AgTech, or a related industry is a plus • Willingness to travel to field and client sites as required, approximately 15–30%

🏖️ Benefits

• Fast-paced, collaborative environment • Direct, visible impact on the business and on the pork and poultry industries • Autonomy to build and innovate • Share in the growth you help create