Head of Fraud Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $180k - $240k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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SentiLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔐 Security

💳 Fintech

💸 Finance

💰 $70M Series B on 2021-08

Security • Fintech • Finance

SentiLink is a company that partners with leading financial institutions to tackle identity theft and fraud at the point of application. Their solutions incorporate expert analysis and machine learning models to identify and manage fraud effectively. SentiLink targets various types of fraud including synthetic, identity theft, and first-party fraud, and provides flexible integration options such as APIs to suit diverse customer needs. With a focus on data security and a customer-centric approach, SentiLink delivers real-time insights and solutions to financial institutions and fintech companies, enhancing their ability to approve legitimate customers while minimizing fraud.

📋 Description

• Establish performance baselines and operational metrics for the Fraud Intelligence Team, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. • Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures. • Reimagine the team’s operating model, workflows, tooling, and structure to improve efficiency, scalability, and business outcomes. • Build an entry-level talent program covering hiring profiles, onboarding, training, and career development for Fraud Intelligence Analysts. • Create progression frameworks supporting technical, analytical, and fraud expertise development, advancement, and internal mobility. • Develop measurement frameworks connecting team activities to fraud prevention outcomes, model improvements, fraud detection enhancements, typology development, and customer impact. • Launch initiatives turning frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams. • Serve as a fraud subject matter expert and strategic cross-functional partner. • Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs. • Leverage AI, automation, and process optimization to improve productivity and quality.

🎯 Requirements

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience • 4+ years of management experience overseeing a team of Fraud Analysts • Success leading high-volume, quality-sensitive operational teams with measurable business outcomes • Strong fraud judgment and deep interest in evolving fraud patterns, typologies, and prevention strategies • Ability to design and improve processes, operating models, quality systems, and performance measurement frameworks • Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways • Strong analytical skills and ability to use data to identify opportunities, measure outcomes, and drive decisions • Technical fluency working with product, analytics, engineering, machine learning, and data science teams • Experience using AI, automation, workflow tooling, or operational technologies to improve productivity and quality • Exceptional written and verbal communication skills • Ability to lead cross-functional initiatives and align stakeholders around shared goals • Ownership mindset and track record of driving change, executing ambitious goals, and holding teams accountable • Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment • Curiosity, first-principles thinking, and continuous improvement mindset • Must be legally authorized to work in the United States and live or plan to live in the United States by the start date

🏖️ Benefits

• Equity • Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend