Technical Account Manager

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🔥 0 minutes ago

🌵 Arizona, Colorado, +6 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $102k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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ISOutsource

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🏥 Healthcare

⚖️ Legal

🏭 Manufacturing

Healthcare • Legal • Manufacturing

ISOutsource is a company specializing in offering flexible, secure, and efficient IT services. They provide 24/7 local IT and Help Desk support, network and telecommunications solutions, and Microsoft managed services. ISOutsource assists businesses with cloud migration, cybersecurity, and disaster recovery by offering managed services tailored to meet a variety of industry needs. Their services are designed to safeguard digital assets and improve operational security, with a strong emphasis on cybersecurity measures such as identity access management, email security, and vulnerability management. Additionally, ISOutsource offers IT consulting services, governance, risk, and compliance guidance, and strategic IT leadership roles such as vCIO and vCISO. Their expertise spans multiple industries including business services, consumer services, finance, healthcare, legal, manufacturing, nonprofit, public sector, and technology.

📋 Description

• Own the day-to-day client relationship and serve as the primary operational point of contact and client advocate • Build trusted relationships through proactive communication, regular check-ins, and consistent follow-through • Monitor client satisfaction, account health, service performance, and retention risk, taking action when concerns arise • Coordinate service delivery across engineering, support, project, consulting, and vendor teams • Manage client issues and operational escalations, determining priorities, resources, communication, and escalation paths • Drive complex client issues to resolution and ensure accountability for commitments and follow-through • Review service trends, recurring issues, and client feedback to identify risks and recommend service improvements • Support onboarding, offboarding, service transitions, contract administration, billing inquiries, and invoicing accuracy • Partner with Consultants and Engineers to identify client needs, growth opportunities, and supportable solutions • Develop and recommend retention and growth strategies balancing client needs, technical feasibility, and long-term account value • Prepare, present, and follow up on proposals and recommendations while maintaining accurate renewal and growth forecasts • Help clients understand the business value and operational impact of recommended investments • Support Net Revenue Retention objectives through client retention, expansion, and strong account management • Complete daily time entry and perform other duties as assigned

🎯 Requirements

• 3+ years of client relationship, account management, or similar experience, preferably within IT services, consulting, or managed services • Bachelor’s degree in technology, business, or a related field, or an equivalent combination of education, certifications, and relevant professional experience • Valid driver’s license and automobile insurance • Ability to travel locally to client sites as needed • Strong understanding of IT Service Management (ITSM) principles and practices • Experience working within IT services, consulting, or a Managed Service Provider (MSP) environment • Proficiency with Microsoft Office Suite • Strong organizational skills and ability to manage multiple priorities • Sound judgment, critical thinking, and effective problem-solving skills • Client-focused mindset and commitment to high-quality outcomes • Excellent written and verbal communication skills • Strong interpersonal skills and ability to build trusted client and internal relationships • Ability to prioritize effectively, meet deadlines, and navigate changing client needs • Final candidates must submit to a complete background check

🏖️ Benefits

• Excellent total compensation package • Achievable quarterly bonuses • Competitive insurance benefits package including health, dental, vision, life, and disability coverage • 401(k) and employer match • Generous Paid Time Off schedule • Parking and mileage reimbursement • Stocked snacks, sodas, coffee, and lots of treats, including healthy alternatives • Monthly team activities including trivia nights, holiday parties, and more • Monthly training and career enhancing opportunities • Autonomy of schedule • Ability to define your own niche within the organization • Tons of room for growth and promotion from within • Company emphasis on work/life balance