Customer Solutions Engineer

🕒 May 29

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ITRS Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

☁️ SaaS

🏢 Enterprise

Finance • SaaS • Enterprise

ITRS Group is a visionary company named in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring. Trusted by 90% of Tier 1 financial firms, ITRS provides IT teams with tools to monitor and analyze large volumes of data across physical, virtual, and cloud-based IT environments. Its platform functionalities include observability, application monitoring, infrastructure monitoring, digital experience monitoring, and cloud monitoring. ITRS serves various industries such as financial services, higher education, and telecommunications. Its solutions are backed by AI-powered, real-time monitoring capabilities, enabling clients to mitigate IT failures, optimize performance, and enhance user experiences. The company's key products include ITRS Geneos for application monitoring and ITRS Opsview for infrastructure monitoring.

📋 Description

• Own the Technical Sale • - Lead technical presentations and product demonstrations to CXO-level and VP-level audiences within major enterprise accounts and prospects. • - Run key client engagements to drive adoption of ITRS Analytics, our leading product platform. • - Translate client requirements into practical solution architectures using the ITRS product portfolio, leading with Geneos powered by ITRS Analytics • - Design and execute Proof of Values that build client confidence and accelerate deal closure, coordinating logistics across internal teams and partners. • - Position ITRS against competitive offerings (Dynatrace, Splunk, Datadog and OpenSource) with clarity on our differentiation in capital markets infrastructure. • - Develop creative technical approaches to overcome objections and address edge-case requirements during the sales cycle. • Be the Product Authority • - Become the subject matter expert on ITRS Analytics, Geneos, and DEM. • - Provide technical input to RFP and RFI responses. • - Represent ITRS at conferences, seminars, and field events. • Support Strategic Account Growth • - Provide SME support for key accounts, working with Customer Success to identify areas for expansion and ultimately upsell opportunities. • - Travel regionally for client meetings, PoVs, and marketing events.

🎯 Requirements

• 3+ years in a Customer Solutions Engineering, Presales, or Sales Engineering role in enterprise software. • Hands-on experience with infrastructure monitoring or observability tools (e.g., Geneos, Dynatrace, AppDynamics, Datadog, Splunk, Nagios). • Working knowledge of SRE concepts - SLOs, SLIs, error budgets, on-call/incident workflows, and postmortems - and how they connect to monitoring and alerting in production. Can explain why those practices matter in enterprise environments without needing to be a dedicated SRE practitioner. • Demonstrate excellent communication by explaining technical concepts in accessible terms to non-technical stakeholders, presenting complex solutions with clarity and business relevance to senior executives, and holding your own in deep-dive technical workshops with architects and engineers. • Kubernetes, Linux and Windows administration skills sufficient to perform software installations and troubleshoot technical issues. • Scripting and programming experience (e.g., Shell, Python, Java). • Foundational knowledge of networking, databases, and query languages. • Preferred • Experience in financial services technology - application support, trading infrastructure, or market data systems. • Familiarity with distributed systems, capacity management, cloud-native architectures, or microservices. • Experience using AI-assisted development and workflow tools (e.g., Cursor, Claude, GitHub Copilot, MCP integrations). • Exposure to Digital Experience Monitoring or end-user experience management

🏖️ Benefits

• Health Insurance and Dental Health Cover for you and your dependants • Employer Pension or 401(k) • Flexible Hybrid Working • Enhanced Parental Leave • Travel Insurance • Life Assurance • Income Protection • Referral Bonus • Buy and Sell Holiday • Training Reimbursement