Real Time Operations Specialist

Job not on LinkedIn

🔥 15 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $23 / hour

⏱ Part Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InVision Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

📣 Marketing

📱 Media

Marketing • Media • Event Management

InVision Communications is a partnership-focused company that specializes in creating engaging digital and physical experiences that inspire action. Their mission is to provide authentic engagement through a combination of effective content strategies and the right technology. They work closely with their clients to enhance audience interaction and facilitate successful outcomes in various events and campaigns, leveraging their extensive experience to cultivate lasting relationships.

📋 Description

• Monitor agent status in real time • Monitor dashboards to ensure optimal staffing against demand levels • Evaluate large amounts of data • Monitor, analyze, and adjust intraday forecasts using business drivers, current trends, and historical data • Project call volumes, call duration, and required staffing levels • Solicit extra hours or offer voluntary time off where applicable to align staffing with forecasted volumes • Communicate with interpreting and support teams to facilitate real-time schedule adjustments • Work with the WFM Manager on root-cause analyses of forecast variance • Recommend changes to improve forecast accuracy and effectiveness • Support same-day schedule adjustments according to staffing and demand needs • Record all same-day schedule adjustments accurately and promptly • Ensure daily operations reflect the company’s missions and core values • Maintain a positive, safe, and inclusive workplace • Perform other duties and responsibilities inherent to the position

🎯 Requirements

• Minimum one (1) year of working experience with contact center analysis or a related position • Minimum one (1) year of experience in trend analysis • Intermediate knowledge of call center management and related calculations, including forecasting, scheduling, and adherence • Working knowledge of Automatic Call Distribution (ACD) technology • Experience with forecasting/scheduling software • Intermediate spreadsheet formula applications and database software, including Excel and Google Sheets • Analytical mindset and high attention to detail • High organizational skills and ability to work in a fast-paced environment while self-managing competing priorities • Strong interpersonal skills and ability to work with people from different backgrounds • Ability to work independently with minimal supervision and self-motivation • Positive “can-do” attitude and willingness to assume responsibility and ownership • Ability to handle sensitive and confidential information with integrity and teamwork • Ability to work a flexible schedule • Professional English writing proficiency • Fluency in American Sign Language • Minimum high-speed internet of >20 MBPS • Availability to work Saturdays and Sundays 6:00 AM to 2:30 PM PT and Mondays 2:00 PM to 6:00 PM PT

🏖️ Benefits

• Meaningful work improving communication accessibility • Inclusive culture built on respect, collaboration, and belonging • Continuous learning and professional development opportunities • Opportunities to expand skills and grow your career • Teamwork, innovation, integrity, and shared commitment to exceptional service