Total Rewards Manager – People Experience

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👥 People Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jackrabbit Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

📚 Education

SaaS • B2B • Education

Jackrabbit Technologies is the leading provider of cloud-based class management software tailored for youth activity centers, including gymnastics, dance, swim, cheer, music, and childcare businesses. Founded in 2004, the company has excelled in helping businesses automate and streamline their operations, enabling them to focus on teaching and engaging with students. Jackrabbit's comprehensive software suite is designed to enhance business operations and customer experiences with features like online registration, payment processing, scheduling, and a robust parent portal that facilitates communication. Trusted by thousands of clients across multiple states and countries, Jackrabbit Technologies stands out for its reliability, data security, and commitment to client success.

📋 Description

• Develop and continuously evolve a Total Rewards approach aligned with business strategy, culture, talent needs, and financial priorities • Build and maintain compensation infrastructure, including job architecture, salary grades, market-based ranges, leveling guidelines, and career ladder and lattice frameworks • Establish compensation governance for job evaluation, benchmarking, offers, promotions, equity reviews, salary adjustments, and range maintenance • Lead compensation benchmarking and market analysis and provide data-informed recommendations • Support annual compensation processes, including merit planning and approved pay programs • Evaluate compensation costs, pay positioning, internal equity, and business impact with Finance and leadership • Administer health, welfare, retirement, and related benefit programs • Lead benefits renewal and open enrollment, including evaluation, implementation, communications, education, system configuration, and follow-through • Partner with brokers, carriers, administrators, vendors, Finance, and internal stakeholders on benefit plans and issue resolution • Administer work-life and wellbeing programs for a fully remote environment • Manage leaves of absence and workplace accommodation processes through return to work • Design and maintain employee recognition practices • Build career development frameworks and support development planning, internal mobility, succession, and talent discussions • Strengthen employee experience across the employee lifecycle • Serve as a day-to-day HR partner to managers on employee relations, performance, policy, organizational changes, and people decisions • Manage employee relations matters, investigations, risk assessment, documentation, and recommended actions • Administer and improve performance management practices • Coach managers on people leadership, difficult conversations, documentation, accountability, and consistent practices • Develop and facilitate HR and manager training and create manager-facing resources • Support onboarding and offboarding practices • Serve as a payroll backup and support accurate, timely, compliant payroll processes • Establish scalable HR processes, controls, workflows, documentation, and service standards • Support HR technology, benefits, payroll, and People-system implementations or transitions • Manage and evaluate external HR vendors and partners • Maintain employee records and People data and use HR metrics to identify trends, risks, and opportunities • Stay current on employment laws and implement approved updates to programs, policies, processes, and guidance • Partner closely with the Director, People & Culture and assume other People & Culture responsibilities as needed

🎯 Requirements

• 10+ years of progressive Human Resources experience with meaningful depth in Total Rewards and broad hands-on experience across multiple HR disciplines • Experience designing, implementing, and administering compensation programs, including market benchmarking, salary structures, grades and ranges, job evaluation, and internal equity analysis • Experience building or materially evolving job architecture, career levels, career ladders, lattices, or comparable career development frameworks • Strong benefits experience, including plan administration, renewals, open enrollment, vendor or broker partnership, employee communications, and compliance considerations • Experience managing leaves of absence and workplace accommodations • Strong employee relations and performance management experience, including manager coaching, investigations, documentation, and performance improvement • Experience operating as an HR business partner or HR Manager • Experience developing and facilitating practical manager or employee training and enablement resources • Working knowledge of payroll processes and ability to serve as an effective payroll backup • Experience building, implementing, or scaling HR programs and processes in an evolving organization • Strong knowledge of U.S. employment laws and multi-state HR compliance • Strong analytical capability interpreting compensation, benefits, workforce, and program data • Excellent written and verbal communication skills • High degree of judgment, discretion, empathy, and comfort handling confidential information • Ability to prioritize and execute multiple complex workstreams • Bachelor’s degree in Human Resources, Business, or a related field, or equivalent relevant professional experience • Reliable high-speed internet access • Must be authorized to work in the United States without current or future sponsorship • Preferred: experience in a small or mid-sized high-growth organization; fully remote workforce; HRIS, payroll, benefits, or compensation technology implementations; HR vendor partnerships; retirement plan administration; professional HR or Total Rewards certification; SaaS, technology, professional services, or multi-state knowledge-worker experience

🏖️ Benefits

• Remote work for all employees • Medical, Dental, and Vision benefits • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Dependent Care Account • Company-paid disability insurance • Company-paid life insurance • Optional Critical Illness Insurance • Optional Accident Insurance • Confidential access to legal and life counseling • 24/7 mental health support • 401(k) with generous company match • Access to financial planning • Paid Time Off • Paid Parental Leave • Paid Caregiver Leave • Sabbatical leaves • Annual professional development allowance • Paid time to volunteer in the community