Commercial Operations Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Jackson Hewitt Tax Service Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

💸 Finance

👥 B2C

📋 Compliance

Finance • B2C • Compliance

Jackson Hewitt Tax Service Inc. is a U. S. -based tax preparation and resolution company that provides year-round tax filing, refund advance loans, tax planning, and IRS representation services through company-owned offices, franchises, and in-store locations (including Walmart), as well as online filing options. It serves individual taxpayers, self-employed clients, and small businesses, offering guarantees (e. g. , Biggest Refund, Lifetime Accuracy) and support for audits, collections, amended returns, and other tax issues. Jackson Hewitt also offers franchise opportunities and hires seasonal and full-time tax professionals.

📋 Description

• Oversee field operations • Coordinate and supervise operational workflows for operations projects and processes • Create and manage project timelines • Coordinate information and maintain status reporting • Monitor field operations processes and identify productivity improvements • Collaborate cross-departmentally to create or revise processes, improve workflows, and minimize friction • Understand Marketing, Financial Products, Creative, Finance, and Technology operational processes • Drive completion of assigned projects and escalate risks for resolution • Manage and prioritize multiple work streams • Communicate projects, initiatives, and processes effectively • Identify opportunities to adapt to market changes • Assess and analyze data to support improvement initiatives • Liaise between field and corporate partners, including technology and marketing • Evaluate and assign technology security levels based on access needs • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in operations management or equivalent related work experience • 3+ years of operations, process, or project management experience • Experience evaluating, designing, and implementing processes is a plus • Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook) • Experience using Excel to analyze data, create pivot tables, use VLOOKUP, and write formulas • Excellent organizational, prioritizing, and time management skills • Ability to examine processes, identify friction, and design creative resolutions • Ability to build consensus and relationships among various departments • Ability to learn quickly and retain information • Analytical ability to comprehend how multiple systems interact • Technically savvy • Ability to manage multiple priorities • Ability to work independently and within a team environment • Strong interpersonal skills • Legally authorized to work in the United States • Able and willing to travel up to 50% during the season

🏖️ Benefits

• 401(k) • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Paid time off • Vision insurance • Tax training for beginners • Continuing education courses for seasoned Tax Pros • On-the-job mentorships • Flexible schedule • Performance, referral, and sign-on bonuses • Free personal tax return • Financial counseling • Life insurance • Work lotto • Discount Rx savings • Telehealth plans • Additional benefit options for purchase