IT Operations Manager

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $123.3k - $166.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications • Manage incident, problem, request, and change processes • Guide IT staff and contractors, set priorities, and foster accountability, customer focus, and continuous improvement • Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through monitoring, maintenance, upgrades, and lifecycle planning • Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements • Communicate outages, risks, and priorities to stakeholders and gather feedback • Manage vendor relationships, performance, procurement support, and contract execution • Track service availability, incidents, satisfaction, lifecycle status, and vulnerability compliance metrics • Deliver regular operational reporting • Identify opportunities to modernize, automate, and improve IT operations while aligning with strategic goals and emerging mission needs

🎯 Requirements

• 5+ years of progressive IT experience with operational leadership • Experience across multiple IT domains in government or regulated environments • Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support • Proven vendor and contractor management experience • Excellent communication skills, especially with non-technical audiences • Experience with ITSM platforms such as ServiceNow • US citizenship is not required • Clearance is not required; no clearance currently possessed or obtainable • BI Full 6C (T4) public trust/other requirement

🏖️ Benefits

• AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Comprehensive benefits and wellness packages • 401(k) with company match • Competitive pay • Paid time off • Full-flex work weeks • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • Vacation, sick, and personal leave • Paid holidays • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace