Operations Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Yembo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🛡️ Insurance

☁️ SaaS

Artificial Intelligence • Insurance • SaaS

Yembo is an AI-powered SaaS company that automates property surveys and inspections for moving companies and the insurance industry. Its platform converts smartphone photos and videos into photorealistic 3D models, floor plans, point-to-point measurements, content inventories, and structure/material identification in minutes, with privacy-preserving features (e. g. , automatic blurring). Yembo's virtual survey technology speeds pre-move surveying, supports insurance underwriting and claims processing, reduces operational costs, and improves customer satisfaction and quote/claim turnaround times.

📋 Description

• Own SLA and performance tracking across vendors and operational workflows • Analyze quality, performance and operational data to identify trends, risks and improvement opportunities • Develop data-backed recommendations for operational changes and best practices, and implement approved improvements • Serve as the operational escalation point for performance and quality issues • Partner cross-functionally to investigate root causes and drive resolution • Work directly with vendors to review performance and support SLA adherence, quality standards and SOPs through documentation, guidance and training • Design, document and maintain evergreen training materials, SOPs and best practices • Execute continuous improvement initiatives and ensure changes are adopted and deliver intended outcomes • Partner with Product and Engineering to provide operational feedback and inform workflow and product improvements • Collaborate with Customer Success to align operational performance with customer expectations and delivery standards • Build and maintain reporting dashboards to track performance, quality and trends over time

🎯 Requirements

• 4+ years of experience in operations, quality, or business process roles, ideally within SaaS or technology-enabled environments with distributed teams • Demonstrated experience owning quality and SLA performance, including measurement, analysis, gap identification and corrective action • Strong analytical skills with the ability to work directly with raw data, reports and dashboards to identify trends and performance gaps • Experience acting as an operational escalation point, driving root cause analysis and resolution across teams • Comfortable working directly with vendors to review performance, support SLA adherence, quality standards, and SOPs through enablement and training • Proven ability to create and maintain clear, practical SOPs, training materials and operational guidelines • Experience partnering cross-functionally with Customer Success, Product and Engineering • Ability to bring forward data-driven recommendations and take ownership of implementing approved changes • Excellent written and verbal communication skills, with the ability to clearly present data, findings and expectations to both internal and external partners • Self-directed, detail-oriented and comfortable operating as an individual contributor in a hands-on, execution-focused role • Thrives in complex, evolving environments and understands what it takes to maintain high standards as operations scale

🏖️ Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision) • Retirement Plan (401k with 4% company match) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays) • Parental Leave for both caregivers • Annual Events & Meetups • Work From Home (Fully Remote Team) • Stock Option Plan