Digital Success Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Build and maintain automation, tooling, and integrations powering Jamf’s digital customer success motion • Develop agentic workflows, in-app guidance, and connectors integrating Snowflake, Salesforce, Gainsight, and Slack • Translate strategy and requirements into scoped, tested, and shipped technology • Monitor, troubleshoot, version, and improve production digital-success tooling • Implement targeting and personalization logic using adoption, health, and usage signals • Apply AI-assisted development, agent and prompt engineering, version control, and MCP workflows • Evaluate AI-generated outputs for accuracy before customer delivery • Build guardrails for automated customer-facing communication, including review and human approval controls • Partner with the Customer Success Analytics Engineer and data teams on data, definitions, and pipelines • Document and package solutions for maintenance, reuse, and handoff • Evaluate emerging AI tools, models, and platforms and recommend adoption • Perform other duties and special projects as assigned

🎯 Requirements

• Minimum of 4 years of experience in a technical build role such as software or automation engineering, solutions or integration engineering, analytics engineering, or similar • Hands-on ability to build and maintain automation and integrations • Comfort with APIs, data connectors, and scripting or low-code automation across Snowflake, Salesforce, Gainsight, and Slack • Experience translating defined requirements and priorities into working, tested technology • Familiarity with AI-assisted development, agent or prompt engineering, or connector-based MCP workflows (preferred) • Ability to evaluate AI-generated outputs with critical judgment • Comfort with version control such as Git and modern software and data-stack practices • Working knowledge of customer success or customer-engagement data and metrics (preferred) • Strong communication and collaboration skills • Bachelor’s degree in a technical, quantitative, or related field, or equivalent experience • Relevant development, automation, or data-platform certifications (preferred)

🏖️ Benefits

• Open, flexible culture based on respect and trust • Work-life balance prioritized • Training and career growth opportunities, including vertical and horizontal career paths • Best-in-class sales-focused Bootcamp training • Supportive team environment with shared best practices • Opportunity to make a meaningful impact for more than 75,000 global customers